Jira Service Desk 4.13.x アップグレード ノート

Jira Service Management リリース ノート



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Below are some important notes on upgrading to Jira Service Desk 4.13. For details on the new features and improvements in this release, see the Jira Service Desk 4.13.x release notes.


アップグレード ノート

We normally do not introduce new features in the Long Term Support release but rather consolidate the ones we've introduced since the last Enterprise releases. See our change log for all the features and fixes between the last LTS releases. Learn more

4.13.3: Changes to the allowlist

When you create an application link, the URL is automatically added to the Jira allowlist. From Jira Service Management 4.13.3, outbound requests from these URLs require users to be authenticated, unless you specifically allow anonymous users.

In addition, you can also set the default allowlist behavior for all application links. Choose to allow all users (including anonymous), only authenticated users, or deny all outbound requests for all users. When a new application link is created, the URL will be added to the allowlist with your preferred setting already configured. 

If you experience any issues with features that rely on application links, such as gadgets, you can choose to allow anonymous requests for that application link. This is less secure, but may be a useful workaround until you can make any required changes to your linked application for authenticated requests. If you are in this situation, consider using an exact URL or wildcard rule to limit access to only the required path or resources. 

If you subscribe a third-party gadget that doesn't require an application link, you will now need to add the gadget URL to the allowlist. 

Known issue: Modal dialogs don't open on pages that use cross-origin iFrames

A number of actions in Jira are configured in modal dialogs (pop-ups) — for example, when you click Edit next to an item, we’ll often open the edit settings in the modal rather than move you to a separate page.


In Jira Service Desk 4.12.2 and 4.13.0, these modal dialogs might not open on pages that use cross-origin iFrames. An example of this could be a cross-origin iFrame added to the Jira banner to collect some statistics. Because of this problem, you won’t be able to complete actions that rely on modal dialogs — these might include editing permissions, starting sprints, or editing comments in Jira Service Management requests. More about this bug


  • 4.12.2, 4.13.0

Fixed versions

We have already fixed this problem in the following bugfix releases:

  • 4.12.3, 4.13.1

Known issue: Jira doesn’t recognize a MySQL database after the upgrade

If you're using a MySQL database, you might get the following error after the upgrade:

We can't tell what database you're using

That’s because your dbcongig.xml file is using mysql as the database-type. This type is no longer recognized by Jira after we ended support for MySQL 5.6, so you’ll need to update it.

To solve this issue:

  1. Jira を停止します。
  2. Edit the dbconfig.xml file (in your home directory)
    • If you’re using MySQL 8.0, change the database-type to mysql8.
    • If you’re using MySQL 5.7, change the database-type to mysql57.
    • If you're using MySQL 5.6, you will need to upgrade your database first, as this version is no longer supported.

For more info about connecting Jira to MySQL, see:


In Jira Service Desk 4.13, we're not making any changes. For previous announcements, see End of support announcements.


See Preparing for Jira 8.13 for any important changes regarding apps.


We've prepared a dedicated upgrade guide for upgrading between Enterprise releases. See Long Term Support release upgrade guide.

最終更新日 2021 年 1 月 15 日


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