Jira Service Management Knowledge Base
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Find troubleshooting and how-to articles for Jira Service Management.
最近の記事
- How to list SLAs and conditions used with JSM projects
- To get the list of Jira Service Management portal-only customers from the database
- Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings
- Insight scheduled tasks (eg: imports) not processing
- The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"
最終更新日 2022 年 7 月 2 日
このセクションの項目
- Jira Service Management Cloud Knowledge Base
- Jira Service Management How to articles
- Clean up extra Service Management data in the db
- Convert Existing Issues to Service Management Requests
- Creating a New Service Management Project Does Nothing
- Creating a Service Management fails with error: Time to resolution field is not a valid number
- Disabling Forgotten your Password Jira Service Management Link
- Forgotten your Password Link Does not Appear on JIRA Service Desk Login Page
- Issues with the Closed Requests tab in the Customer Portal
- Jira Service Management Fails to Start with a Timeout error after its Installation
- Not able to create issue via this Service Management error
- Troubleshoot customer notifications in Jira Service Management projects
- Notifications are not being sent to agents from new ticket creation.
- Raise Request on Behalf of Customer Not Searching for Users.
- How to fix This service project may not work as expected error
- Respond to Customer and Internal Comment tabs missing from comment in Service Management
- Service Management Customers will count towards jira-users license if "Default Group Memberships" is configured
- Service Management failed to enable
- Service Management fails to enable due to Invalid BundleContext
- Troubleshooting issues with service project user management
- Unable to add user to group error while creating a new Service Management
- Unable to Revoke Agent Access from Service Management Agents
- Unexpected Failure Occurred when Creating a New Service Management
- SLA Metric Never Completes
- 500 Error Page shown when accessing Customer Portal
- Customer Portal - My Requests does not show any issues.
- Missing option to enable Jira Service Management for existing project
- User Automatically Become an Agent
- Requests not visible in the Jira Service Management Customer Portal
- Public signup setting is missing
- Jira Service Management add-on hangs during installation
- Jira Service Management Report Shows Spike At End
- Jira Service Management Issue Status Not Transitioning After Customer Updates via Email
- Customers are unable to add participants to a Jira Service Management request
- Loading Automation and/or Customer notifications in Jira Service Management throws Internal Server Error
- SLA Malfunctioning/Break Down in Jira Service Management
- Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator
- How to Change the Name of a Service Management
- Provide Service Management customer with helpful links via auto-comment
- Unable to Transition Issue in Jira Service Management Queue
- Local user logins to Jira Service Management fail when Crowd SSO is enabled
- FAQ: Jira Service Management 2.x
- Knowledge Base searches still use the old Application Link URL on the Customer Portal
- Knowledge Base Shows Empty Content - Jira Service Management Self-Help
- Upgrading to Jira Server Service Management 2.0 and moving to the version 2 pricing model
- Service Management fails to Load Queue with datetime Exception
- Not Able to Install or Uninstall Jira Service Management Addon
- Jira Service Management で SLA をトラブルシューティングする方法
- How to set "keep me logged in" checkbox to disabled by default?
- Jira 7 with JSD 3.0 Shows blank page after login
- Unable to access Jira Service Management functionality as an agent
- User automatically added to Customer List even though Customer Portal configure as private
- 「ルールをトリガーするユーザーとして実行」オプションを使用して自動化が機能しなかった
- Service Management Notifications not sent on Resolved or Reopened Requests
- Jira Service Management app fails to load on startup
- ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException
- How to configure Jira Service Management to process old emails
- Unable to use ITIL issue types in Service Management project
- How to bulk create Jira Service Management Customers
- Unable to set up Email Channel: Email is currently used by another Service Management project
- Jira Service Management Queues return empty page
- Unable to create new email channel due to connection duplication error
- Failed to enable service management plugin with an error : "Cannot start plugin: com.atlassian.servicedesk"
- Jira Service Management stops creating tickets from incoming email
- Resolve permission scheme errors in Jira Service Management
- カスタム権限スキームを使用する
- Standard permissions in Jira Service Management
- Couldn't Create Service Management Project Due To An Unknown Error
- Configure custom URL for the Jira Service Management customer portal
- List of supported custom fields for request types in Jira Service Management customer portals
- カスタマー ポータルまたはエージェント ビューで非ラテン文字を使ってナレッジベース記事を検索できない
- How to add the 'Escalate this issue' link to a Service Management request
- 自動化ページの読み込みが終了しない
- Service Management is stuck at loading after upgrade to version 3.3
- Service Management footer shows 3.1.9 after upgrade to 3.1.10
- Unable to send email notifications due to com.atlassian.cache.CacheException: java.lang.NullPointerException: Null keys are not supported
- How to disable the notification for requests shared to the organization
- Service Desk Agents are not able to add customers to an Organization
- Comment visibility dropdown get displayed on comment field of SD issue
- Error when trying to create KB from Jira Service Management: No permission to create pages in space
- Migrating to login-free portal permissions
- Unable to create IT Service Management type of project
- Project permissions update
- We were unable to submit your request
- Unable to update a Service Management Report Series
- 403 - Forbidden error when viewing attachments via portal
- Configuring mail channel for comments only
- Attachment field is not appearing on Customer Portal when creating new requests
- Jira Service Management shows 500 error on "Requests" page
- How to identify the Project related to the Service Management displayed in the Customer Portal
- How to Change the Sender's Name of the Service Management Notifications
- Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request
- Closed Access service projects, slow user picker search
- Customer in request participant can't view their issue in My Request page
- Viewing Jira Service Management Automation rules reveals missing modules
- Error "Failed to send request to the knowledge base server."
- Revert SLA rendering improvement changes in Jira Service Management
- Jira Service Management の自動化ルールは、Jira 受信メール ハンドラーによって追加されたコメントによってトリガーされた際は実行されません
- Service Management Email Request fails to process some attachments
- How to allow non-access users to transition a Service Management request via email
- Canned Responses icon not visible in comment section.
- KB settings are broken when the server ID of the linked Confluence is changed
- Approve button taking to a page saying "Cannot find issue" when clicked from the Approval Customer Notification
- Canned Response button missing from the comment section
- Getting the error "Field does not belong to the Request Type." when clicking on "Edit fields" to edit a Service Management Request Type
- サービス管理リクエストが解決されたときに顧客満足度調査が送信されない
- Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs
- How SLA goals report vs SLA success rate report is calculated in Jira Service Management
- 500 errors when trying to open the Email Requests page from the Jira Applications menu
- When granting permissions, the Service Management Customer Portal Access Permission is missing
- Jira Service Management not fully functional after upgrading to 4.0.1 when using MS-SQL
- Adding or removing values for the customer request channel field used in Jira Service Management
- Service Management Email Request "Unexpected error while running action as user" Error
- Service Management Agents will be treated as customers by Jira Service Management
- Article effectiveness report does not populate 'Problems solved by articles'
- Remove non-required groups from Product Access
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994
- Canned Responses Are No Longer Available
- Jira Service Management Upgrade Failed With Error "Failed to resolve plugin dependencies within OBR"
- Missing Default Priority Scheme causes Jira Service Management projects to fail to create
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004
- Deadlocking in Jira Service Management when frequently updating the same issue
- Customer notification rule is saving to the wrong rule
- カスタマーとして振る舞うエージェント向けに通知を有効化する
- Adding invalid JQL in new service project queue will cause the Queue screen to show as Empty
- Navigating to the customer portal redirects users to /servicedesk/customer/portal/0
- Allow Service Management To Process Forwarded Email
- Jira Service Management project queues page is slow
- Jira Service Management Automation Rules not working
- Customer notifications not sent from some Jira Service Management projects due to installed translation packs
- The Approval notification is not sent when a Service Management Request is waiting for an approval
- XML restoration failed as Jira is unable to clean the cache directory
- Knowledge base articles cannot be displayed in the Service Desk customer portal (error: "Refused to display")
- Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key 'SD_REQTYPE'
- CSV import of Jira issues with Insight custom field containing '-' or '(' or ')' failing
- Opened and Request count is 0 (or requests are missing) in the Customers page
- Users receiving notifications from issues where they should not receive notifications due to the Insight application
- Unable to create a new project due to duplicate status
- Jira Insight Asset Management Knowledge Base
- Jira Insight Discovery Knowledge Base
- Locating WebHook URL in Service Management automation rules
- Deleting data from old Jira Service Desk versions (3.2 and below) to unblock the upgrade
- Troubleshoot incoming mail in Jira Service Management
- JSM project automation rule doesn't send any webhook
- Knowledge Base articles fail to open from the request form in Jira Service Management with the error "The Service Desk you are trying to view does not exist"
- Problems configuring Service Management Email Requests (mail handler) with a shared mailbox using Basic Authentication
- The knowledge base search does not work on the Service Management Help Center while it works on project specific portals
- Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management
- Issue Transitions Performed by Unrelated User
- How to collect data to troubleshoot throttled Project Automation Rules in Jira Service Management
- Customer portal announcement failed to be updated
- Encounter a "403 - Forbidden" error while loading this page. JIRA Service Desk is not licensed
- How to upgrade the embedded Jira Mobile plugin
- Webhooks are not sent from Jira Service Management Automation rules
- Emails sent by customers are "Rejected" by the JSM mail handler
- How to check the mail audit log outside of the Jira UI
- 500 error when trying to create a request from the Service Management Customer Portal
- How to send CSAT link to customer using custom notification via Automation when default Request Resolved customer notification disabled
- Failure to configure a knowledge base in a Service Management project ("There was a problem completing the current request")
- Auto populate Insight Attributes into Jira Insight custom field
- Jira Service Management: How to disable the Wiki Renderer in the description field of the Customer Portal View
- Utilizing Automation & Insight to search for Issues based on the Domain of the Reporter's Email - Workaround for "Domain of Reporter" Deprecation
- How to update the Approver via an Approval field using Jira Automation in team-managed projects
- Knowledge Base articles fail to open in Jira Service Management with the error "The knowledge base article could not be found"
- Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal
- The Knowledge base search bar is missing from the Service Management Customer Portal
- The knowledge base search does not return any result from the Customer Portal for any user
- The knowledge base search does not return any result from the Customer Portal for specific users only
- Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal
- Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence
- The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari
- Mail Queue size growing when Office 365 mailbox is used
- The Jira Service Management Mail Handler creates new tickets instead of adding comments to existing tickets
- Options to disable bundled Insight plugin in Jira Service Management - Data Center
- Trying to display Insight Objects pops up error "Failed to retrieve references"
- How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+
- Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License
- How to create issue with Insight Custom Field using Jira Service Desk Rest API
- Error Indexing Issues with ProForma Forms
- How to disable the Insight Script Console
- Some customers are not receiving the custom customer notification email templates in Jira Service Management
- Duplicate Approve / Decline button and content in Approval email notification in Jira Service Management
- The Request Type dropdown in "Edit Request Type" action in automation rules is missing some Request Types
- Some approvers cannot approve a Jira Service Management request which is in an approval status
- Cannot remove hidden Assignee field from request types
- Can JSM have more than 200 queues?
- Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages
- Unable to delete empty Insight object scheme, Something went wrong, contact adminstrator
- How to bulk recalculate missing SLAs
- Changes to Portal name or Introduction text of a JSM project are not reflected on help center
- Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration
- Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version
- Jira Service Management stops processing emails
- Jira Service Management don't trigger notification in certain status
- Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely
- Customer Satisfaction rating page is empty/blank when opening it from the Request Resolved notification
- SLA page is not loading
- Getting the message "This API is experimental" when using the Jira Service Management Rest API
- Missing Event in configuring SLA Automation Rule
- Assignee options missing from SLA conditions
- Service Management SLA is not Paused but Rather Restarted
- Cannot create Jira Service Management Automation Rules
- Attachment Links in the Customer Notification Emails sent from Service Management are not accessible
- Jira Service Management Automation page fails to render with HTTP 400 error
- Email requests are not creating issues in Service Management
- Guide to link Knowledge Base to Jira Service Management for unlicensed user
- Failure to configure a knowledge base in a Jira Service Management project ("Status-Code":500)
- Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project
- Missing or corrupted SLA data in Jira Service Management
- Unable to render element error in navigation bar after upgrading Jira Service Management
- How to calculate Average Time to Resolution SLA for Service Management
- Service Management project's navigation bar shows "Unable to render element due to an error" even though required upgrade tasks are fulfilled
- How does the Service Management "Time to resolution" report work?
- After upgrading Service Management, seeing error "Customer notifications missing"
- Making Jira Service Management Read Mails that are Already Read
- In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared
- Locating Jira Service Management's Knowledge Base search statistics through the database
- Troubleshooting Jira Service Management license issues
- Jira Service Management issue sharing
- In which directory Service Management Customer account is created
- Cannot create or open a specific issue type on the jira service management customer portal
- Jira Service Management Queues are missing, disappeared, or are empty
- Email requests from Jira Service Management are not processed
- How to view global KB usage in Jira Service Management
- Error in installing Jira Service Management License.
- SLA is not visible in customer portal in Jira Service Management
- Jira Service Management Agents do not receive internal notifications
- How to get a list of tickets excluding those with 0 elapsed time ?
- トリガー アクションでメンションされている JQL の一部としてリストされているリクエストに対し、自動化ルールがアクションを実行しない
- Why are customer notifications showing a different wording from what is configured in the project
- Jira Service Management Automation rules fail with the ERROR status and a "red exclamation mark"
- How to solve Jira Service Management mail loops
- Epic link appearing on issue subtask when the parent is not an Epic
- Automation for Jira - Server Lite: Jira 9.0.0 へのアップグレード後にプラグインが無効になる
- Jira Service Management functionalities are not available
- Webhook stops sending notification to MS Teams.
- 503 error message pop-up on JIRA indexing page after upgrade
- The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"
- Insight scheduled tasks (eg: imports) not processing
- Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings
- To get the list of Jira Service Management portal-only customers from the database
- How to list SLAs and conditions used with JSM projects
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