Comment visibility dropdown get displayed on comment field of SD issue
プラットフォームについて: Server と Data Center のみ - この記事は、サーバーおよびデータセンター プラットフォームのアトラシアン製品にのみ適用されます。
When SD agent tries to add a comment to a SD ticket, the comment visibility dropdown get displayed along with "Share with customer" and "Comment internally" buttons on the comment field.
See screenshot below:
- No additional third party plugins are installed/enabled.
- A user tier based license is used to be applied to Jira Service Management plugin.
Following query returns "TBP"
select propertyvalue from propertystring where id in (select id from propertyentry where property_key like '%com.atlassian.servicedesk.renaissance.migration.type%');
Before we introduced agent based license, Jira Service Management is using the same mechanism as Jira to control the comment visibility. In order to keep the backward compatibility this dropdown will still get displayed in the newer version of JSD which allows user to modify visibility of comments created in the old version of Service Management.
This is an expected behaviour.