Allow Service Management To Process Forwarded Email

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問題

There is no option to white-list email addresses to prevent forwarded mail from being discarded as invalid under Service Management settings. There is a feature request raised in  JSDSERVER-1924 - Getting issue details... STATUS .

診断

環境

  • Any Jira Service Management with Incoming Mail Channel configured

回避策

  1. Navigate to Administration > Add-ons > Manage add-ons (on newer versions of Jira this would be Administration > Manage Apps > Manage Manage Apps )
  2. Look for Jira Service Management and expand the section 
  3. Expand the XXX of XXX modules enabled
  4. Disable these responsible modules of Service Management:
    1. SD Bulk filter(sdBulkFilter) for messages marked as spam
    2. SD sent from Jira filter(sdJiraFilter) for messages originating from a Jira instance
    3. SD auto reply filter(sdAutoReplyFilter) for messages with a different value than "no" set for the Auto-Submitted header
最終更新日 2020 年 11 月 23 日

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