Allow Service Management To Process Forwarded Email
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
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*Fisheye および Crucible は除く
問題
There is no option to white-list email addresses to prevent forwarded mail from being discarded as invalid under Service Management settings. There is a feature request raised in - JSDSERVER-1924Getting issue details... STATUS .
診断
環境
Any Jira Service Management with Incoming Mail Channel configured
回避策
- Navigate to Administration > Add-ons > Manage add-ons (on newer versions of Jira this would be Administration > Manage Apps > Manage Manage Apps )
- Look for Jira Service Management and expand the section
- Expand the XXX of XXX modules enabled
- Disable these responsible modules of Service Management:
- SD Bulk filter(sdBulkFilter) for messages marked as spam
- SD sent from Jira filter(sdJiraFilter) for messages originating from a Jira instance
- SD auto reply filter(sdAutoReplyFilter) for messages with a different value than "no" set for the Auto-Submitted header
NOTE :
The provided workaround will apply to all emails processed by the filter, which can cause incorrectly created issues. Being able to white-list addresses should prevent this from happening.
To make sure that the right module has been disabled, run the query {{select * from pluginstate;}} and verify that {{com.atlassian.servicedesk:sdAutoReplyFilter}} is set to false.
Later versions of JSM may have had the module names changed to the following:
* Service project Bulk filter
* Service project auto reply filter
* Service project sent from Jira filter