Allow Service Management To Process Forwarded Email

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コミュニティに質問

プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

問題

There is no option to white-list email addresses to prevent forwarded mail from being discarded as invalid under Service Management settings. There is a feature request raised in  JSDSERVER-1924 - Getting issue details... STATUS .

診断

環境

  • Any Jira Service Management with Incoming Mail Channel configured

回避策

  1. Navigate to Administration > Add-ons > Manage add-ons (on newer versions of Jira this would be Administration > Manage Apps > Manage Manage Apps )
  2. Look for Jira Service Management and expand the section
  3. Expand the XXX of XXX modules enabled
  4. Disable these responsible modules of Service Management:
    1. SD Bulk filter(sdBulkFilter) for messages marked as spam
    2. SD sent from Jira filter(sdJiraFilter) for messages originating from a Jira instance
    3. SD auto reply filter(sdAutoReplyFilter) for messages with a different value than "no" set for the Auto-Submitted header

NOTE :

The provided workaround will apply to all emails processed by the filter, which can cause incorrectly created issues. Being able to white-list addresses should prevent this from happening.
To make sure that the right module has been disabled, run the query {{select * from pluginstate;}} and verify that {{com.atlassian.servicedesk:sdAutoReplyFilter}} is set to false.

Later versions of JSM may have had the module names changed to the following:
* Service project Bulk filter
* Service project auto reply filter
* Service project sent from Jira filter

最終更新日 2022 年 11 月 24 日

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