Service Desk Agents are not able to add customers to an Organization
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
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*Fisheye および Crucible は除く
問題
Service Desk Agents are not able to invite a customer to an Organization unless they are granted to JIRA administrators global permission.
診断
JIRA Service Desk configuration
- Are Agents allowed to manage organization? Check
Administration > Applications > JIRA Service Desk Configuration
Outgoing Mail Server
- Is it configured?
- Is it enabled?
ソリューション
Make sure all the conditions below are true
Go to
Administration > Applications > JIRA Service Desk configuration
, verify if the option to allow Agents to manage organization is set to Yes, agents can add and remove organizations from projects, and add and remove customers from organizations.- Outgoing Mail Server is configured and working properly.
Outgoing Mail Server is enabled.