Jira Service Management customer portal details section appears blank for all issues
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要約
The Jira Service Management customer portal details section appears blank for all issues.
診断
Errors similar to the following ones are shown in the atlassian-jira.log
192.168.1.4,10.0.0.61 /rest/analytics_stj/1.0/sd/table/stjvalues/issueKey/XXXX-12345 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: service proxy has been destroyed
org.eclipse.gemini.blueprint.service.importer.ServiceProxyDestroyedException: service proxy has been destroyed
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor$ServiceLookUpCallback.doWithRetry(ServiceDynamicInterceptor.java:101)
at org.eclipse.gemini.blueprint.service.importer.support.internal.support.RetryTemplate.execute(RetryTemplate.java:81)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.lookupService(ServiceDynamicInterceptor.java:427)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:400)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:137)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
at com.sun.proxy.$Proxy4120.getInstance(Unknown Source)
at com.atlassian.servicedesk.internal.user.UserFactoryOldImpl.lambda$wrap$0(UserFactoryOldImpl.java:84)
at io.atlassian.fugue.Option.map(Option.java:259)
at com.atlassian.servicedesk.internal.user.UserFactoryOldImpl.wrap(UserFactoryOldImpl.java:84)
at com.atlassian.servicedesk.internal.user.permission.ServiceDeskPermissionServiceOldImpl.isCustomer(ServiceDeskPermissionServiceOldImpl.java:109)
at com.atlassian.servicedesk.internal.user.permission.ServiceDeskPermissionServiceImpl.isCustomer(ServiceDeskPermissionServiceImpl.java:41)
at de.stagil.jira.tablefield.servicedesk.ServiceDeskCaller.hasPermission(ServiceDeskCaller.java:56)
at de.stagil.jira.tablefield.rest.SDTable.hasPermission(SDTable.java:259)
at de.stagil.jira.tablefield.rest.SDTable.getSOJValues(SDTable.java:158)
...
原因
This issue is caused by the 3rd party app STAGIL Tables and Checklists for Jira as we can see classes from the de.stagil.jira.tablefield.rest package in the stack trace.
It is known that version 2.6.7 has a problem that can result in this behavior.
ソリューション
Upgrade to the latest version (2.6.8 or higher) of the plugin STAGIL Tables and Checklists for Jira or contact the app support if the upgrade doesn't fix the issue.