Knowledge Base searches still use the old Application Link URL on the Customer Portal
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
症状
After changing the URL of the Confluence Application Link, the knowledge base links on Jira Service Management still points to the old URL. We're tracking this a bug on JSDSERVER-641 - Links for Knowledge Base on JSD don't update the URL when the Application Link URL changes.
診断
Simply run the following SQL query in Jira's database to verify which is the URL in use by JSD:
SELECT * FROM "AO_54307E_CONFLUENCEKB";ソリューション
Always backup Jira before modifying its database.
- Jira を停止します
- Update the
AO_54307E_CONFLUENCEKBtable, and update the application link URL. - Restart Jira;
For example, if updating the URL from HTTP to HTTPS, the following can be used:
|
This was created using PostgreSQL - if you're using a different DBMS you may need to update the query accordingly.