Email requests from Jira Service Management are not processed

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問


プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

    

要約

When one mailbox configured in a Jira Service Management project has a large number of unread messages, these messages might never be processed and it can impact other JSM projects.

原因

In these cases, the Mail Puller job fails, throwing this error in atlassian-jira-incoming-mail.log:

2021-05-20 12:34:55,500-0300 ERROR [] Caesium-1-4 anonymous     Messaging Error when MailPullerWorker pulls emails from myaccount@mycompany.com: * BYE Jakarta Mail Exception: java.net.SocketTimeoutException: Read timed out

As indicated in the error, it times out when retrieving the mail messages, so it never manages to process them.

ソリューション

Log into the indicated mailbox in the error and check the reason for the excessive number of messages.

Delete those that are not needed and move the others to another folder. Move them back in smaller batches until all are processed or deleted.

最終更新日 2021 年 6 月 4 日

この内容はお役に立ちましたか?

はい
いいえ
この記事についてのフィードバックを送信する
Powered by Confluence and Scroll Viewport.