Assets Index Jira Data Center Troubleshooting
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Assets maintain all copies of the indexes up to date automatically. The synchronization process aims for eventual consistency and is asynchronous, implying that there may be a delay before the index changes reflect on other nodes in the cluster.
Each AQL operation is executed against indexes, all of which are loaded into memory.
The purpose of this page is to provide a list of possible exceptions that may arise when running an Assets reindex. Assets reindex error diagnosis are displayed on the Assets Indexing UI.
Assets will perform detailed analysis of the failed objects and attempt to explain exactly why the object failed to be indexed.
Solution
Environment
JSM Data Center 10.1 and any higher version
Detailed error diagnosis
There are two main types of errors displayed on the Assets Indexing UI. Please refer to the following articles based on the specific exception encountered.
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