Jira Service Management Comment automatically set to Internal at Resolve state
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*Fisheye および Crucible は除く
問題
At Jira Service Management , when an agent resolved an issue and added a comment , automatically the comment set to Internal . Supposedly , the permission is Public .
診断
環境
- Jira Service Management 2.5.8
Diagnostic Steps
- Create a Service Management issue ticket .
- As an agent , Resolve the ticket and add a comment.
- Comment automatically set to Internal.
原因
At Step properties for the Service Management workflow , have additional property.key configured . The property.key name jira.permission.edit.user.1
ソリューション
- As the system administrator , press ‘g’ + ‘g’ , key in Workflows .
- At Jira Service Management IT Support Workflow generated for Project XXX , click Edit .
- Then , click at Resolved .
- Then , click at View Properties
- Delete , jira.permission.edit.user.1 property key .
- Go back to the workflow , click Publish Draft
最終更新日 2020 年 11 月 23 日
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