Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問

プラットフォームについて: Server と Data Center のみ - この記事は、サーバーおよびデータセンター プラットフォームのアトラシアン製品にのみ適用されます。

 

 

問題

You sent an email to the Service Management email channel to create a new request. You realized that you've missed out something in the email and you would like to quickly send another email to add other information to the request that will be created. However, the second email is created as a new request.

 

診断

環境

  • Mail server is an Exchange server

診断ステップ

  • The second email has empty mail headers

原因

Due to the empty mail headers, the associated request cannot be identified and thus the second email is being treated as a new request.

回避策

It'd be better to wait for the request created notification from Service Management to arrive at the mailbox and reply to it than to reply to the previously Sent email.

  • Alternatively, compose a new email and mention the issue key in the email subject. 

    This will only work on JSD v3.5.0 and above if you are not the current Reporter or Participant of the request since the fix of JSDSERVER-2373 - Getting issue details... STATUS



 

最終更新日 2020 年 11 月 23 日

この内容はお役に立ちましたか?

はい
いいえ
この記事についてのフィードバックを送信する
Powered by Confluence and Scroll Viewport.