How to configure notifications for breached SLAs in Jira Service Management

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問

プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

目的

This guide instructs how to configure notifications in Jira Service Management to be sent when an SLA has been breached. This feature is now available in Jira Service Management 2.4 and higher. If you are using that version or higher, refer to Automating your service project. Otherwise, this article applies.

ソリューション

You can use the Jira application subscriptions to augment Service Management's SLAs to get this functionality:

  1. Configure your SLA, in this example, we're using "Time to Resolution".
  2. Configure a JQL filter in the Jira application per the SLA you need notifications for. An example is: 

    "Time to Resolution" <= remaining("0m") and "Time to Resolution" > remaining("-60m")

    (info) Set the time on the right side equal to the frequency after an SLA breach within which you want to be notified. The above JQL gives you issues which breached in the last hour.

  3. As per Saving your search as a filter, save the filter and then subscribe to it.

  4. Set the frequency to be the same as that which you used in your JQL filter (60m above)
  5. Repeat this process for each SLA.
最終更新日: 2024 年 10 月 30 日

この内容はお役に立ちましたか?

はい
いいえ
この記事についてのフィードバックを送信する
Powered by Confluence and Scroll Viewport.