A Service Management Request is not visible in the Customer Portal due to a Security Level set in the request
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
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*Fisheye および Crucible は除く
要約
After creating new issues in the Customer Portal, the users cannot see their requests.
However, the total number of requests (displayed near the user avatar) shows the correct number.
例:
原因
The affected project is configured with an Issue Security Level under Project Settings > Issue Security and this level doesn't include the Reporter in the list of Users/Group/Project Roles who are allowed to view issues.
Therefore the user will not be able to see his own requests.
例:
ソリューション
Edit the Issue Security Level and include the Reporter in the entities allowed to view the requests of that project.
Go to Project Settings > Issue Security > Actions > Edit issue security >Add > select the Reporter > Add.
Example of security level which correctly includes the Reporter:
