Jira Service Management (Server and Data Center): How to disable the Wiki Renderer in the description field of the Customer Portal View
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
要約
As mentioned in the Jira Service Management 4.15.x release notes, this version introduced a new rich text editor for the customer portal, which was originally requested in the closed feature request JSDSERVER-1506 - Getting issue details... STATUS .
Thanks to this feature, customers can now use the Wiki Renderer:
- in the Description field of the Customer Portal view
- and in the Comment field as well
Since some customers might want to disable the Wiki Renderer in the Customer Portal view, this knowledge article describes how to do it.
環境
Jira Service Management 4.15.0 and any higher version.
ソリューション
To disable the Wiki Renderer in the Customer Portal view, you can follow the steps below:
- Go to the page ⚙ > System > Rich Text Editor
- Disable the option Enable rich text editor for users
Note: once this setting is disabled, the Wiki Renderer will be disabled for both the Description and Comment fields, and in the Customer Portal view only:
However, the rendering of these fields in the Jira UI (agent facing view) will not be impacted by this setting. The rendering of these fields will follow the configuration made in ⚙ > Issues > Field Configuration.