目的

The purpose of this article is to help us with the syntax to create customer issues with Assets custom fields using Jira Service Management API

ソリューション

Create Customer Request

URI: POST /rest/servicedeskapi/request

As you can see below, you will have to use the workspaceid & objectid attribute to define the Insight object when creating Issues with Assets custom field values.

The format/syntax to update the insight custom field as part of issue create API is as follows
Syntax:-

curl --request POST \
  --url 'https://your-domain.atlassian.net/rest/servicedeskapi/request' \
  --header 'Authorization: Bearer <access_token>' \
  --header 'Accept: application/json' \
  --header 'Content-Type: application/json' \
  --data '{
  "requestParticipants": [
    "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae"
  ],
  "serviceDeskId": "10",
  "requestTypeId": "25",
  "requestFieldValues": {
    "summary": "Request JSD help via REST",
    "description": "I need a new *mouse* for my Mac"
    "customfield_10101" : [{"id": "{workspaceid}:{objectid}", "objectId": "{objectid}", "workspaceId": "{workspaceid}"}]
  }
}'

 Note : 

• We can fetch the "workspaceId" by using the below GET API call:-
  • https://<JSM Premium Site Name>.atlassian.net/rest/servicedeskapi/insight/workspace
• The "objectId" can be fetched using the below API call:-
  • https://api.atlassian.com/jsm/insight/workspace/{workspaceid}/v1/iql/objects 
• The "ServiceDeskId" can be fetched using the below GET API call:-
  • https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk
• The "requestTypeId" can be fetched using the below GET API call:-
  • https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype