How to Change the Sender's Name of the Service Management Notifications
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
目的
The sender of the Service Management notifications for a given project seems to be the same as the project's name. However, changing the project name doesn't reflect on the emails. In some use cases, we'd like to have a more generic name of the email sender.
環境
Jira Service Management Server/Data Center on any version from 4.0.0.
ソリューション
The sender's name is actually the name of the Customer Portal which can be customized via the setting Project settings > Portal settings > Name.
例:
- If the Name setting of the Portal Settings page is set to SDBASIC in a givenService Management project:
- The name SDBASIC will be used as the Sender of the Customer Notification emails sent from this project: