このセクションの項目

• "Cannot find status with id ... Please remove the unknown status from your time metric configuration" warn messages in Jira logs
• "Could not remove the Confluence knowledge base configuration" error while trying to Unlink Old Knowledge Base Space in JSM Project Post-Migration
• 403 - Forbidden error when viewing attachments via portal
• 500 errors when trying to open the Email Requests page from the Jira Applications menu
• 500 error when trying to create a request from the Service Management Customer Portal
• 503 error message pop-up on JIRA indexing page after upgrade
• A Customer Notification was sent from an internal comment added to a JSM ticket
• Jira Service Management で使用されるカスタマー リクエスト チャネル フィールド値の追加または削除
• Adding users to an organization or creating a new one fails with the error sd.customer.organisation.ids.error.not.found in Jira Service Management Data Center
• After the upgrade to Jira Service Management Datacenter, the customise button is missing from the Service Management Customer portal.
• After upgrading Jira Service Management, requests in the customer portal are missing
• After upgrading Service Management, seeing error "Customer notifications missing"
• A legacy automation rule action in Jira Service Management 4.20 and above displays "Unknown module: com.thinktilt.proforma.add-on:proforma-jsd4-add-form-action" error
• Allow Service Management To Process Forwarded Email
• All the Requests Types are spinning forever on the JSM customer portal
• An unofficial way to monitor a JSM mail handler for errors - Adapted to Jira Data Center
• Application Link not working when linking to Jira Service Management
• A request can't be viewed from the Customer Portal in JSM
• A Service Management Request is not visible in the Customer Portal due to a Security Level set in the request
• Attachment field is not appearing on Customer Portal when creating new requests or you can not add it on Request types
• Attachment Links in the Customer Notification Emails sent from Service Management are not accessible
• Automation for Jira - How to create customer requests on a schedule and share them with groups in Jira Service Management Data Center
• 自動化ページの読み込みが終了しない
• Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs
• Bulk updating tickets in Jira service management Data center is slow
• Canned Response button missing from the comment section
• Canned Responses Are No Longer Available
• Cannot create Jira Service Management Automation Rules
• Cannot create or open a specific issue type on the jira service management customer portal
• Cannot remove hidden Assignee field from request types
• Changing theme and branding colors in Jira Service Management
• Clicking on "Add comment" in a Jira Service Management issue redirects to a new page
• Closed Access service projects, slow user picker search
• Comment reactions option is missing in the Jira Service Management project settings
• Comments from emails are added as internal on the customer portal
• Comment visibility dropdown get displayed on comment field of SD issue
• Configure custom URL for the Jira Service Management customer portal
• Configuring mail channel for comments only
• Couldn't Create Service Management Project Due To An Unknown Error
• Creating a Kanban board for a Jira Service Management project
• Creating and linking an Asset object using Automation for Jira via REST API
• Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management
• Customer notifications not sent from some Jira Service Management projects due to installed translation packs
• Customer portal announcement failed to be updated
• Customer Portal loading up blank after a Jira upgrade
• Customer portal throws "This form contains a hidden field that does not have a valid default value configured" when creating a new request
• Customers are unable to add participants to a Jira Service Management request
• Customer Satisfaction rating page is empty/blank when opening it from the Request Resolved notification
• Customers cannot log into the Service Desk Customer portal due to the error "your username and password are incorrect"
• Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely
• Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages
• 同じ課題を頻繁に更新したときに Jira Service Management でデッドロックが発生する
• Delete data from old JSM versions (3.2 and below) to unblock the upgrade
• Deleted user from active directory is not synchronised in Jira Service Management application
• Disabling Forgotten your Password Jira Service Management Link
• Duplicate Approve / Decline button and content in Approval email notification in Jira Service Management
• Duplicate Objects Created after LDAP Username Modification
• Duplicate Ticket Creation in Jira Service Management DC due to Microsoft's Advanced Threat Protection (ATP) in Dynamic Delivery mode
• Email requests are not creating issues in Service Management
• Email requests from Jira Service Management are not processed
• カスタマーとして振る舞うエージェント向けに通知を有効化する
• Encounter the error "403 - Forbidden error while loading this page. JIRA Service Desk is not licensed" while loading the customer portal
• Error "Failed to send request to the knowledge base server."
• Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal
• Error in installing Jira Service Management License.
• Error occurs on deleted customfield when migrating Jira projects by using Project Configurator for Jira
• Error when trying to configure a knowledge base in a Service Management project
• Failed to enable service management plugin with an error : "Cannot start plugin: com.atlassian.servicedesk"
• Failure to connect to Office365 mail box due to AADSTS700003: Device object was not found in the tenant
• Finding incoming Jira Service Management Data Center mail request from database
• Full Reindex failing with Out Of Memory due to the size of cache net.sf.ehcache.store.chm.SelectableConcurrentHashMap
• GET requesttype JSM REST operation doesn't fetch hidden request types.
• Getting the error "Field does not belong to the Request Type." when clicking on "Edit fields" to edit a Service Management Request Type
• Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings
• Getting the message "This API is experimental" when using the Jira Service Management Rest API
• Global Mail Settings redirect to HTTP Status 405 – Method Not Allowed
• Having Organization Members Details from JSM Database after GDPR Change
• Hide the Jira Service Management Legacy Automation from the UI
• How can I use the voting feature in the Jira Service Management Customer Portal with a shared group
• How SLA goals report vs SLA success rate report is calculated in Jira Service Management
• How to add an attachment to a Jira Service Management ticket using the REST APIs
• How to add the 'Escalate this issue' link to a Service Management request
• How to allow comments for a specific project role in JSM
• How to allow non-access users to transition a Service Management request via email
• How to bulk create Jira Service Management Customers
• How to bulk delete request types in Jira Service Management
• How to bulk recalculate missing SLAs
• How to calculate Average Time to Resolution SLA for Service Management
• How to Change the Sender's Name of the Service Management Notifications
• How to check the mail audit log outside of the Jira UI
• How to configure a JSM Mail Handler with a shared mailbox using Basic Auth and what are the most common issues?
• How to configure Jira Service Management to process old emails
• How to configure notifications for breached SLAs in Jira Service Management
• How to configure notifications for custom threshold before SLAs breach
• How to customize the Customer Satisfaction email in Jira Service Management
• How to delete a linked article when it either doesn't exist or is read-only in Confluence
• How to disable access to the customer portal signup page when public signup is not enabled in Jira Service Management
• How to disable basic authentication on Jira Service Management customer portal
• How to disable customer satisfaction programmatically/ using REST API for JSM projects
• How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+
• How to disable the notification for requests shared to the organization
• How to disable the Share requests with groups feature in Jira Service Management
• How to display elapsed time instead of remaining time for SLAs
• How to Export The Email From Jira Email Processor Plugin (JEPP)
• How to fetch from the Jira database all the JSM Email Requests and their corresponding projects and request types
• How to find out how many Jira Service Management Customer Satisfaction Survey has been sent
• How to find the usage of SLA fields in Jira Service Management and how to delete unused field
• How to fix Jira Service Management StatusPage stuck load when in configuration
• Jira Service Management でステータスの言語変更を修正する方法
• How to fix This service project may not work as expected error
• How to get a list of tickets excluding those with 0 elapsed time ?
• How to get SLA Elapsed time from DB in Jira Server and Data Center
• How to get the list of knowledge spaces linked to each JSM project from the Jira database
• How to Globally Disable Creation of service projects
• How to hide request types from Jira Service Management Customer Portal
• How to identify the Project related to the Service Management displayed in the Customer Portal
• How to install Jira Service Management in existing Jira instance
• How to list SLAs and conditions used with JSM projects
• How to modify the Jira Service Management announcement banner outside the user interface
• How to notify the creation of issues to users in Jira or Jira Service Management
• How to prevent customers who are added to a Jira Service Management project/portal from receiving an invitation email
• How to prevent groups from being shown on the Jira Service Management portal under the Requests menu
• How to process email replies to closed requests as new requests
• How to programmatically archive Jira Projects with a Bash Script
• How to rename SLAs
• How to resolve slow queues view with high CPU in Jira Service Management
• How to send a notification to customers when they reply to a CLOSED issue in Jira Service Management
• How to set "keep me logged in" checkbox to disabled by default in Jira Service Desk customer portal?
• How to set Request Type when creating an issue via REST API using /rest/api/2/issue endpoint
• How to solve Jira Service Management mail loops
• Jira Service Management で SLA をトラブルシューティングする方法
• How to understand SLA reports calculation
• How to upgrade the embedded Jira Mobile plugin
• How to view and delete Jira Service Management legacy automation through REST API
• How to view global KB usage in Jira Service Management
• Identifying the number of JSM (legacy) automations running in Jira
• Import Section of Asset schema (icon keeps spinning)
• In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared
• Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994
• Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003
• Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004
• In which directory Service Management Customer account is created
• Issue Statuses with (No Category) are auto-generated by Jira Service Management
• Issues with Jira Service Management Customer Portal Not Loading
• Issue Transitions Performed by Unrelated User
• Jira cannot create an issue from email if specific users in CC field
• Jira features not working after upgrade rollback
• Jira is running slow when database locking in the tables AO_319474_QUEUE and AO_319474_MESSAGE
• Jira Service Management 3.x Customer Portal is showing up as a blank page
• Jira Service Management, unable to create IT Service Management projects with Nullpointer exception
• Jira Service Management (Server and Data Center): How to disable the Wiki Renderer in the description field of the Customer Portal View
• Jira Service Management add-on hangs during installation
• Jira Service Management app fails to load on startup
• Jira Service Management Automation page fails to render with HTTP 400 error
• Jira Service Management の自動化ルールが失敗してエラー ステータスと赤いエクスクラメーション マークが表示される
• Jira Service Management Automation Rules not working
• Jira Service Management Comment automatically set to Internal at Resolve state
• Jira Service Management Customer notification rule is saving to the wrong rule
• Jira Service Management customer portal details section appears blank for all issues
• Jira Service Management Data Center: How to Retrieve Internal or External Comments
• Jira Service Management don't trigger notification in certain status
• Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator
• Jira Service Management Fails to Start with a Timeout error after its Installation
• Jira Service Management フォームでリンクされたフィールド値が考慮されない
• Jira Service Management functionalities are not available
• Jira Service Management - How to how to fix common errors when using the REST API end points related to approvals
• Jira Service Management Incoming mails encounter the error getting sender domain from message 0. Error: java.lang.NullPointerException
• Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key 'SD_REQTYPE'
• Jira Service Management Login-Free portal not working
• Jira Service Management mail handler creating empty comments
• Jira Service Management not rejecting or filtering automatic reply emails from certain users
• Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version
• Jira Service Management project queues page is slow
• Jira Service Management Queues are missing, disappeared, or are empty
• Jira Service Management Queues return empty page
• Jira Service Management Report Shows Spike At End
• Jira Service Management shows 500 error on "Requests" page
• Jira Service Management stops creating tickets from incoming email
• Jira Service Management stops processing emails
• Jira Service Management - Troubleshooting why the JSM Mail Handler stopped processing new incoming emails
• Jira Service Management Upgrade Failed With Error "Failed to resolve plugin dependencies within OBR"
• Jira Service Management workload report not showing user
• Jira service project comment added by reporter showing to be added by another user
• Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project
• JQL search using SLA field fails with "You must have a licensed service project to run JQL queries on SLAs"
• JSM project automation rule doesn't send any webhook
• KB settings are broken when the server ID of the linked Confluence is changed
• Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration
• Knowledge base articles cannot be displayed in the Service Desk customer portal (error: "Refused to display" or "didn't send any data")
• Knowledge Base articles fail to open from the request form in Jira Service Management with the error "The Service Desk you are trying to view does not exist"
• Knowledge Base articles fail to open in Jira Service Management with the error "The knowledge base article could not be found"
• Knowledge Base article viewed from the Customer portal have broken or missing images
• Knowledge base preview is failing on the customer portal with a "Refused to frame 'site' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'"." error in browser's console
• Knowledge Base searches still use the old Application Link URL on the Customer Portal
• Links to Knowledge base articles are corrupt after upgrading Jira Service Management Data Center
• List of supported custom fields for request types in Jira Service Management customer portals
• Locating Jira Service Management's Knowledge Base search statistics through the database
• Locating WebHook URL in Service Management automation rules
• Mail Queue size growing when Office 365 mailbox is used
• Making Jira Service Management Read Mails that are Already Read
• Maximum search query limit reached when you link multiple knowledge base spaces
• Missing Default Priority Scheme causes Jira Service Management projects to fail to create
• Missing or corrupted SLA data in Jira Service Management
• Monitoring Jira Service Management email channels using REST API
• Navigating to the customer portal redirects users to /servicedesk/customer/portal/0
• Notification: "Jira Service Desk is now Jira Service Management" keeps displaying
• Notifications are not being sent to customers mentioned in internal comments in Jira Service Management Data Center
• Not receiving e-mail request in Jira Service Management using Exchange
• Opened and Request count is 0 (or requests are missing) in the Customers page
• Queues missing in all Jira Service Management projects after restart of Jira Data Center / Server
• Raise Request on Behalf of Customer Not Searching for Users
• Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request
• Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License
• Request created e-mail notifications of Issues created through Issue Collectors are not working in Jira Service Management
• Jira Service Management で、リクエスト タイプが空であるため、カスタマー ポータルにリクエストが表示されない
• Request type under email channel are disabled or greyed out
• Jira Service Management のコメント欄で顧客への返信タブと内部コメントのタブが見つからない
• REST API to update security level in a Jira issue
• Restricting multiple Confluence spaces linked within a single JSM Project
• Retrieve Canned responses in Jira Datacenter from database and REST API
• Revert SLA rendering improvement changes in Jira Service Management
• Send custom payload option missing from Service Management Automation
• ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException
• Service Desk Agents are not able to add customers to an Organization
• Service Management Agents will be treated as customers by Jira Service Management
• Service Management customer notifications for new tickets have a different sender than the project name
• Service Management Customers will count towards jira-users license if "Default Group Memberships" is configured
• Service Management Email Request "Unexpected error while running action as user" Error
• Service Management is stuck at loading after upgrade to version 3.3
• Service Management project's navigation bar shows "Unable to render element due to an error" even though required upgrade tasks are fulfilled
• Service Management SLA is not Paused but Rather Restarted
• SLA does not Work even though it matches the Start/Stop Conditions
• SLA is not stopping on issue transition
• SLA is not visible in customer portal in Jira Service Management
• SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Server/DC)
• Some approvers cannot approve a Jira Service Management request which is in an approval status
• Some customers are not receiving the custom customer notification email templates in Jira Service Management
• Some SLAs are missing for newly created issues in a JSM project
• Some users are not appearing in any user picker field when raising a request from the Customer Portal
• StatusPage Add-on integration is not working in Jira Service Management
• The "Approval Required" customer notification is using an old field name
• The Approval notification is not sent when a Service Management Request is waiting for an approval
• Jira をリバース プロキシ (またはロード バランサ) の背後で実行しているときにカスタマー ポータルを読み込めない
• サービス管理リクエストが解決されたときに顧客満足度調査が送信されない
• The customer satisfaction survey was submitted several times for the same request
• The error "We're having trouble communicating with the application" is thrown in the "related knowledge page articles" panel
• The error "We're having trouble communicating with the application" is thrown when trying to create a knowledge base article from a Jira Service Management ticket
• The error "You don't have access to view or create knowledge base article" is thrown in the "related knowledge page articles" panel
• The Jira or JSM mail handler fails to connect to the GMAIL server after some time when using Oauth 2.0
• The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"
• The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari
• The JSM canned response button does not work on the first click and clears the comment field
• The JSM Mail channel creates new tickets instead of adding comments to existing tickets
• The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration
• The JSM Mail Handler fails to be configured successfully when using Microsoft Graph API
• The JSM Mail Handler indefinitely creates duplicate tickets from the same incoming email when using Microsoft Graph API
• The Knowledge base search bar is missing from the Service Management Customer Portal
• The knowledge base search does not return any result from the Customer Portal for any user
• The knowledge base search does not return any result from the Customer Portal for specific users only
• The knowledge base search does not work on the Service Management Help Center while it works on project specific portals
• The Related Knowledge base articles panel shows a red exclamation mark without any error
• The Request Type dropdown in "Edit Request Type" action in automation rules is missing some Request Types
• The user picker field on the customer portal does not work
• To get the list of Jira Service Management portal-only customers from the database
• Jira Service Management プロジェクトにおけるカスタマー通知のトラブルシューティング
• Jira Service Management で受信メール機能のトラブルシューティングを行う
• Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence
• Troubleshooting Jira Service Management license issues
• Troubleshooting slow SLA and Automation processing in Jira Service Management Data Center
• Troubleshooting Stuck Assets Re-index Caused by Duplicate Attribute Values Removal
• ユーザーが JSMリクエストからカスタマー通知を受け取らなかった原因のトラブルシューティング
• Unable to add user to group error while creating a new Service Management
• Unable to create a new project due to duplicate status
• Unable to create IT Service Management type of project
• Unable to render element error in navigation bar after upgrading Jira Service Management
• カスタマー ポータルまたはエージェント ビューで非ラテン文字を使ってナレッジベース記事を検索できない
• Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal
• Unable to set up Email Channel: Email is currently used by another Service Management project
• Unable to upgrade Jira Service Management after upgrading Jira Software
• Understanding why an SLA is paused in a Jira Service Management ticket
• Unlicensed Users in Jira Service Managment are not able to Authorize OAuth Apps
• Update License type for Jira instances that have both Jira Software and Jira Service Management
• Update SLA button in Jira service management does not do any task when it clicked
• User automatically added to Customer List even though Customer Portal configure as private
• User Automatically Become an Agent
• Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal
• Users unable to change the Language in Customer Portal
• Using Drag and Drop plugin(1.0.3) breaks Report charts in Jira Service Management
• Webhooks are not sent from Jira Service Management Automation rules
• Webhook stops sending notification to MS Teams.
• Web panel servicedesk.portal.request.panels is not accessible.
• We were unable to submit your request
• When granting permissions, the Service Management Customer Portal Access Permission is missing
• When viewing email channels in a Jira Service Management Data Center project's settings, an "Invalid configuration" error occurs
• XML restoration failed as Jira is unable to clean the cache directory