How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+
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要約
Jira Service Management (JSM) 4.15.0 introduced Rich Text Editor (RTE) to the Customer Portal.
Relevant Suggestion ticket: JSDSERVER-4970 - Getting issue details... STATUS
Relevant documentation: Preparing for Jira 8.15
This introduction will affect some behaviours of the description and comments field in the customer portal.
例:
Prior to JSM 4.15.0, users can type [~username] in the customer portal and it will correctly link the user. Here are some sample screenshots
After the upgrade, a backslash will automatically be added prior to the square bracket and the user will no longer be linked
環境
Anything above JSM 4.15.0
ソリューション
Follow these steps to disable RTE in the Customer Portal
- To access dark features page, follow the instructions here: https://confluence.atlassian.com/jirakb/enable-dark-feature-in-jira-959286331.html
Once there, add this property:
sd.customer.portal.wysiwyg.editor.disabled- Note that this will affect all editors, both descriptions and comments, on the Portal for every project and text field.
- Please ensure to let your fellow Jira administrators know about this change.
If you need to revert the change, just click on the Disable link for the sd.customer.portal.wysiwyg.editor.disabled feature flag.