ベンダー名

アトラシアン

オーストラリアのオフィス所在地 (本社)

Level 6, 341 George St
Sydney, NSW, 2000, Australia

アメリカのオフィス所在地

California
350 Bush Street
Floor 13
San Francisco, CA 94104
USA

Texas
1401 E 5th Street
Building 2
Austin, TX 78702
USA

ヨーロッパのオフィス所在地

Singel 236
1016 AB Amsterdam
Netherlands

日本のオフィス所在地

Landmark Tower,
Suite 1407, 2-2-1 Minatomirai,
Nishi-ku Yokohama,
Kanagawa 220-8114 Japan

安定した財務資格および財政的概要を持っていますか? 

Yes. As we are listed on the NASDAQ, we open our financial report as IR information.

導入の成功事例を紹介できますか? 紹介できる場合は詳細情報を教えてください。

Yes. We have many customer case studies and references are often available on request.

従業員/コンサルタント/開発者の数を教えてください。

従業員数は 6,000 人で、現在も成長を続けています。

アトラシアンの歴史の概要を教えてください。

From About us:

• 共同創業者が大学時代に 10,000 ドル分のクレジット カードで創業

• Founded in 2002

• 242,000 以上のお客様が弊社の製品を使用

• Global offices in 7 countries, 6000+ employees

• Recorded $2 billion in revenue in FY2021

• Over 100 million donated in Community licenses

• すべての利益、従業員時間、および株に対して 1 % を寄付

• Top clients include Facebook, NASA, Netflix, Twitter, Audi, LinkedIn, Netflix, Zynga, eBay, Dow Jones, BMW, and Nike. See more at atlassian.com/customers.

Jira Software

アジャイル チームが使用する #1 のソフトウェア開発ツールで、世界レベルのソフトウェアを計画、追跡、およびリリースしましょう。

Jira Align

ビジネスチームと技術チームをつなぎ、エンタープライズ規模で戦略と成果を一致させます。

Jira Service Management

Collaborate at high-velocity, respond to business changes, and deliver great customer and employee service experiences fast.

Jira Work Management

チーム間の調整とサイロ化の解消を目的に作られた、ビジネス チームとチームが抱えるプロジェクトをわかりやすく直感的に管理できるツールです。

Opsgenie

強力なインシデントアラートと待機スケジュールにより、適切な人に、適切なタイミングで通知できます。

Statuspage

障害を完全に防ぐことはできません。ダウンタイム中にユーザーに最新情報を提供し、サポート メールが大量に送信されることを回避します。

Halp

Capture, track, and resolve employee requests directly in Slack and Microsoft Teams. Set up automated answers for frequently asked questions.

Confluence

作業の完了により多くの時間を費やせるようにしましょう。作業の整理、ドキュメントの作成、およびあらゆるディスカッションを 1 か所で行えます。

Trello

コラボレーションを行って多数のタスクを完了しましょう。チームは Trello ボードを使い、楽しく柔軟な視覚的な方法でプロジェクトを整理できます。

Bitbucket

インライン コメントとプル リクエストで、コード上での共同作業がさらに快適になります。チームでソフトウェアをビルドおよびリリースするための Git リポジトリの管理と共有が可能です。

Sourcetree

美しくシンプルなアプリケーション上で Git と Mercurial の機能をフル活用できます。

Bamboo

継続的インテグレーション、デプロイメント、およびリリース管理。

Fisheye

SVN、Git、および Perforce リポジトリを横断した検索、監視、および追跡。

Crucible

ピア コード レビューを通じたバグの発見とコード品質の改善。

Atlassian Access

Atlassian クラウド インフラストラクチャ全体で、会社全体の可視性の取得、セキュリティポリシーの設定、制御が可能です。

Crowd

簡単に使用、管理、および連携可能な、シングル サインオンおよび ID 管理ツール。

開発者

アトラシアン

Web サイト

デプロイメント オプション

Jira Service Management に 2 つのデプロイメント オプションを提供しています。

• Cloud: This is where your application is hosted on Atlassian's servers and accessed via a URL.

• Data Center: This is where your application is hosted on a number of servers in a cluster in your environment.

テクニカル ドキュメント

• Cloud: Jira Service Management documentation

• Data Center: Jira Service Management documentation

製品バージョン

• Cloud: Updates happen automatically. The latest change can be viewed here.

• Data Center: The release notes from every production version of Jira Service Management Data Center can be viewed here.

ライセンス

Jira Service Management の価格体系はエージェントに基づいており、デプロイメント オプションのタイプに応じて異なります。

• Cloud: Pricing

• Data Center: Pricing

プログラミング言語

• Java

OS

• Cloud: Based on AWS. Learn more about our Cloud Infrastructure

• Data Center: Supported Platforms

インストール

• Cloud: Supported Browsers

• Data Center: Installing Jira Service Management

可用性

• Cloud: We unofficially strive for 100 percent uptime and consistently maintain a 99.95% uptime (Atlassian On-Demand Status Page)

• Data Center: Offers high availability and performance at scale (High Availability Guide)

スケーラビリティ

• Data Center デプロイメント オプションで利用可能 (高可用性、水平方向の拡張性)

セキュリティ

• Cloud: Cloud Security

• Data Center: Customer maintains control over security measures for their environment since the application is self-hosted

ストレージ制限

• Cloud: Storage Policy and Limits

• Data Center: Dependent on customer's hardware/infrastructure

言語

• Cloud: Supported Languages

• Data Center: Supported Languages

プロダクト ロードマップ

• Cloud: Jira Service Management Roadmap

• Data Center: Jira Service Management Roadmap

Support & Training

• エンタープライズ サービス

• サポートサービス

• Atlassian University

Roles / Views / Access

Yes - Users and Roles in Jira Service Management

自動化

Yes - Automate Processes and Workflows

Auditing Capabilities

Yes - Audit Log

Calendars / Time Zones

Yes - Create and Edit SLA Calendars

Low-Code / No-Code

Yes - Automate Processes and Workflows

Smarts / AI / Machine Learning

• Cloud: Yes - Machine learning-powered “smarts” and Smart Values

• Data Center: Yes - Smart Values via Automation for Jira Subscription

モバイル アプリ

• Cloud: Yes - Jira Service Management for Mobile

• Data Center: Yes - Jira Service Management Mobile App

REST API

Yes - Jira Service Management REST APIs

カスタムのドメイン名

• Cloud: Coming Soon

• Data Center: Yes - Customizing Domain Name

内部および外部アクセス

Yes - Permissions Overview

Customer Tracking and Reviewing Current/Past Tickets

Yes - Receive Requests from an Online Portal and Help Center

ポータルでのファイル添付

Yes - Attaching Files and Screenshots to Issues

Portal Branding and Customization

Yes - Configuring the Customer Portal

ナレッジベースとの連携

Cloud: Yes - Knowledge base is available out-of-the-box in Jira Service Management.

DC: Yes - Knowledge Base integration is available with Jira Service Management via Confluence.

E メールサポート

Yes - Receive Requests from an Email Address

Embeddable Widget Support

Yes - Embed a Widget onto a Web Page

Multi-Language Customer Support

Yes - Provide Help in Multiple Languages

リクエスト タイプでのナレッジベースの提案

Yes - Set Up Article Suggestions in Request Forms

受信リクエストのカスタマー通知

Yes - Managing Notifications

カスタマイズ可能なワークフロー

Yes - Overview of Jira Workflows

カスタマイズ可能なキュー

Yes - Setting Up Queues for your Team

チケットの転送/自動化

Yes - Automating your Service Management

優先度のレベル

Yes - Calculating Priority Automatically

承認

Yes - Setting Up Approvals

エスカレーション

Yes - Escalations

チケットの自動クローズ

Yes - Auto-Transitioning Issues

課題の検索

Yes - Searching for Issues

Linking Requests to Development Backlog via Jira Software

Yes - Integrate with Jira Software

定形返信

• Cloud: Yes - Automation for Jira (Additional Options Coming Soon)

• Data Center: Yes - Canned Responses for Comments

Dynamic Forms

Yes - Forms in Jira Service Management

ビジネステンプレート

Yes - Out-of-the-box Templates for HR, Facilities, Legal, and General Customer Service Teams

Chat integration with Slack and Microsoft Teams

Yes - Chat in Jira Service Management

Ability to Import from Other Service Managements

Yes - Importing from Other Platforms

エージェント単位での課題へのアクセス権

Yes - Permissions Overview

Multiple Service Management Projects in the Same Instance

Yes - Setting Up Your Service Projects

Creating and Reporting Incidents

Yes - Receive Requests from an Online Portal

Customizable Incident Management Fields

Yes - Default Fields for Incidents

Customizable Incident Management Workflow

Yes - Customize your Incident Management Workflow

Linking Multiple Incidents

Yes - Link Incident Records

カスタマイズ可能な SLA

はい。「SLA のセットアップ」

Incident Reporting

Yes - Service Project Reports

Incident Creation via Alert Monitoring/Logging Integrations

• Cloud: Yes - Sync Incident Alert Data

• Data Center: Requires Opsgenie Subscription

ChatOps Integrations such as Slack and Microsoft Teams

• Cloud: Yes - ChatOps for Incident Management

• Data Center: Requires Opsgenie Subscription

Major Incident Alerts and Notifications

• Cloud: Yes - Set Up Alert Notifications
• Data Center: Requires Opsgenie Subscription

On-Call Management Schedules and Rotations

• Cloud: Yes - Build an On-Call Schedule

• Data Center: Requires Opsgenie Subscription

• Cloud: Yes - Incoming Call Routing

• Data Center: Requires Opsgenie Subscription

Video/Voice Collaboration and Swarming

• Cloud: Yes - Incident Conference Calls

• Data Center: Requires Opsgenie Subscription

Alerts/Major Incidents Reports

• Cloud: Yes - Global and Team Reports

• Data Center: Requires Opsgenie Subscription

Major Incident Timeline Records

• Cloud: Yes - The Incident Timeline

• Data Center: Requires Opsgenie Subscription

Review Code Changes from CI/CD Tool

• Cloud: The Incident Investigation View

• Data Center: Requires Opsgenie Subscription

Rollback Code Changes from CI/CD Tool

• Cloud: Yes - Investigate an Incident

• Data Center: Requires Opsgenie Subscription

Post-incident review

• Cloud: Yes - Post-Incident Reviews

• Data Center: Requires Opsgenie Subscription

Heartbeat System Monitoring

• Cloud: Yes - Add Heartbeats to Monitor Systems

• Data Center: Requires Opsgenie Subscription

Service Registry and Service Relationships

• Cloud: Yes - Manage your Services

• Data Center: Requires Opsgenie Subscription or Assets functionality included with Jira Service Management Data Center 4.15 and later.

Real-time Status Communication

Yes - Via Statuspage Subscription

Creating a Problem Issue

Yes - Create a Problem Issue

Linking Multiple Related Incidents to a Problem Record

Yes - Link Incident Records

Customizable Problem Management Fields

Yes - Default Fields for Problem Requests

Customizable Problem Management Workflow

Yes - Customize your Problem Workflow

Component Labels for Problem Categorization

Yes - Organizing Work with Components

Automatic Problem Prioritization

Yes - Automatically Prioritizing Requests

Problem Management Knowledge Base to Record Known Incidents and Workarounds

Cloud: Yes - Knowledge base is available out-of-the-box in Jira Service Management.

DC: Yes - Knowledge Base integration is available with Jira Service Management via Confluence.

Intake Change Requests

Yes - Receive Requests from an Online Portal

Customize Form Based on Change Type

Yes - Customize Default Form Fields

Change Risk Assessment

Yes - Change Automation Rules

変更の承認

Yes - Enforce an Approval Step

標準変更の自動承認

Yes - Auto-Approve Standard Changes

Change Advisory Board (CAB) Approvals

Yes - Request Approvals from CAB

変更カレンダー

• Cloud: Yes - Use Change Calendar to Manage Change Requests

• Data Center: No

Integrate with CI/CD Tools

• Cloud: Yes - Set Up Deployment Tracking

• Data Center: No

デプロイメントのゲーティング

• Cloud: Yes - Set Up Deployment Gating

• Data Center: No

Change Audit Log

Yes - Change Request Reports

Change Planning Template

Yes - Via Confluence

リリース計画

Yes - Via Confluence

Surfacing Relevant Documentation, Runbooks, and Tasks

Cloud: Yes - Knowledge base is available out-of-the-box in Jira Service Management.

DC: Yes - Knowledge Base integration is available with Jira Service Management via Confluence.

Scheduling Deployments

• Cloud: Yes - Use Change Calendar to Manage Change Requests

• Data Center: No

Controlling Deployment Release

• Cloud: Yes - Set Up Deployment Gating

• Data Center: No

Integration with CI/CD Tools

• Cloud: Yes - Set Up Deployment Tracking

• Data Center: No

Deployment Gating Based on Environment (e.g., Different controls for test, staging, and production)

• Cloud: Yes - Set Up Deployment Gating

• Data Center: No

影響分析

Yes - Managing References

Tying Releases and Deployments into Incident Investigation

• Cloud: The Incident Investigation View

• Data Center: Requires Opsgenie Subscription

External Announcement or Communications around Releases

Yes - Release and Notify Stakeholders

Associate and Identify Deployments by Service

• Cloud: Yes - Manage your Services

• Data Center: Requires Opsgenie Subscription or Assets functionality included with Jira Service Management Data Center 4.15 and later.

Flexible Data Model that Supports Multiple Types of Assets/CIs (i.e., Systems, Infrastructure, Software, Licenses, Vendors, Contracts, Employeees, Locations, etc.)

Yes - Assets Cloud Onboarding Guide

Auto-Detection of Assets/CIs

Yes - Discover Objects in your Environment with Assets Discovery

Asset/CI Lifecycle Management

Yes - Manage Statuses

Bulk Edit Asset/CI Details

Yes - Edit Multiple Objects

Asset/CI Automation

Yes - Automate your Objects

Selectable Assets/CIs from Custom Fields in Jira Issues

Yes - View Objects Directly from the Issue View

Asset/CI Search

Yes - Use Assets Query Language (AQL)

CSV/JSON Import

Yes - Import Objects into Jira Service Management

Export Asset/CI Details

Yes - Export Objects

REST API

Yes - Using REST APIs with Assets in Jira Service Management

Asset/CI Reporting Dashboards

Cloud: Yes - Atlassian Analytics for Jira Service Management

Data Center: Yes - Asset Reports

Database, LDAP, and Jira User Import

Cloud: Coming Soon

Data Center: Yes - LDAP Import, Database Import, and Jira User Import

Printable QR Codes

Cloud: Yes - Print QR Codes

Data Center: Yes - Printing Labels and QR codes

Cloud: Coming Soon

Data Center: Yes - Printing Labels and QR codes

Configuration Management Database (CMDB)

Yes - Assets Cloud Onboarding Guide

Auto-Detection of Key Attributes and Dependencies

Yes - Discover Objects in your Environment with Assets Discovery

Relationship Mapping

Yes - Managing References

Asset/CI Organization via Schemas

Yes - Manage Object Schemas

Asset/CI Schema User Permissions

Yes - Manage Roles with Assets

Link Assets/CIs with a Incident, Problem, Change

Yes - View Objects Directly from the Issue View

Service-Based Modeling

Cloud: Yes - How Services work with Assets in Jira Service Management

Data Center: Yes - Managing Assets

Manual Import of External CMDBs

Yes - Import Objects into Jira Service Management

Automatic Import of Data from External CMDBs and Other Third-Party Tools

Cloud: Coming Soon

Data Center: Yes - Assets Integrations

Self-Service Knowledge Base

Yes - Set up a Knowledge Base

ナレッジ ベースの権限

Yes - Manage Knowledge Base Permissions via Confluence

Automated Article Suggestions

Yes - Article Suggestions

Machine Learning Search

Yes - Smart Graph via Confluence

Real-Time Editing and Collaboration

Yes - Content Collaboration via Confluence

Templates for Knowledge Sharing

Yes - Templates for PIRs, runbooks, troubleshooting, and more via Confluence

Rating Articles

Yes - Capturing Customer Feedback

ナレッジベースレポート

Yes - Knowledge Base Article Reports

標準レポート

Yes - Setting Up Reports

カスタム レポート

Yes - Create a New Custom Report

管理ダッシュボード

Yes - Setting Up Dashboards

SLA

Yes - Setting Up SLAs

繰り返し/スケジュール済みレポート

Yes - Subscribing to Search Results

カスタマイズ可能な顧客満足度調査

Yes - Collecting Customer Satisfaction Surveys

Security Monitoring

Yes - Our Approach to Vulnerability Management

Encryption of Sensitive Data

Yes - Encryption of data

Key Management Policy

Yes - Key Management

Identity and Access Management

Yes - Atlassian Access

User Single Sign-On

Yes - Single Sign-On in Atlassian Access

Multi Factor Authentication Options

Yes - Authentication Policies in Atlassian Access

Penetration Tests

Yes - Our Approach to External Security Testing

Internal Audits

Yes - Compliance at Atlassian

Data Segregation

Yes - Tenant Separation

データの復元とバックアップ

Yes - Compliance at Atlassian

データ ホスティング

Yes - AWS Compliance Programs

データレジデンシー

Yes - Data Residency

Security Baselines

Yes - Managing Changes in our Environment

Due Diligence

Yes - Atlassian Trust Management System (ATMS) and Atlassian's Common Controls Framework

Risk Assessment

Yes - Atlassian Trust Management System (ATMS) or Atlassian's Risk Management Program

Secure Code Deployment

Yes - Code Analysis

Data Lifecycle Management

Yes - Data Location and Portability

Access Authorization

Yes - Controlling Access to Customer Data

Partners and Suppliers

Yes - Customer Agreement and List of Data Subprocessors