チームのキューを設定する

Make sure that your team is working on the right requests at the right time by setting up queues—which organize the requests displayed to your team. In your project, you can use the default queues or create your own custom queues.

You need to be an administrator for your project to set up queues. To start, go to Queues from your service desk project.

Create new queues

Although your service desk project comes with default queues, you can create your own custom queues to better triage your requests. You can choose the name, what requests are filtered into the queue, and the columns that appear in the queue. You must be a project administrator to create queues.

To create a queue:

  1. From your service desk project, go to Queues.
  2. Click New queue
  3. Choose and enter a Name using language your team will understand. For example, Requests due this week.
  4. Choose what requests to display in the queue using the drop-down menu under Issues to show.
    You can also select Advanced to enter a JQL statement
  5. Add or remove Columns to control what information is displayed.
  6. Click Create to confirm your queue. If you have existing issues in your project that fit the criteria selected in Issues to show, these issues will now appear in your new queue. 

You can create up to 50 queues per project. If you run out, see if you can combine queues, or remove ones you don't use anymore.

Edit queues

You can drag and drop your queues in the sidebar to order them, or edit a queue to change its name, requests filtered, and columns that appear. You must be a project administrator to edit queues.

To edit a queue:

  1. From your service desk project, go to Queues.
  2. Select the queue you want to edit.
  3. Select ... > Edit queue.
  4. Edit NameIssues to showColumns and column order as needed. Note that you will see a live preview of the updated issues that appear in this queue as you edit it.
  5. Click Save to confirm your changes.

Delete queues

You must be a project administrator to delete queues.

To delete a queue:

  1. From your service desk project, go to Queues.
  2. Select the queue you want to delete.
  3. Select ... > Delete queue.
  4. Click Delete to permanently delete the queue.

最終更新日 2019 年 4 月 1 日

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