Troubleshooting User Management

To learn about the user management options, read through User Management Troubleshooting and How-To Guides and  Manage Users. Consult Requesting Support for External User Management to request support.

Enabling User Management Logging

See Configuring Logging for instructions on configuring logging levels. In this case, you'll want to set DEBUG level logging for the following packages under Confluence Admin>>Logging and Profiling:

com.atlassian.user
com.atlassian.confluence.user

LDAP Knowledge Base Articles

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  LDAP Error Code 34
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  Encountering LDAP Error Code 32 When using Confluence 3.4 or Below.
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  Error Performing LDAP Search Filter Due to Incomplete Base DN
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  Users are unable to log in due to 'uSNChanged' warnings
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  Unable to Log in to Confluence 3.5 with 'LDAP error code 12 Unavailable Critical Extension' Due to Sun Directory Server Enterprise Edition and Paged Results
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  How Do I Enable Anonymous Bind for LDAP?
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  Unable to Start Confluence after LDAP Integration
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  Poor performance due to LDAP cache with incorrect key
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  After Upgrade to Confluence 3.5 with Crowd, Other Users Cannot Log in
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  LDAP Groups Return Different Values Than Expected
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  LDAP Queries Fail with 'Address already in use' Error
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  LDAP Sync Fails due to LDAP Error Code 3 - Timelimit Exceeded
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  LDAP Users Unable to Access Their User Profile Functionality
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  LDAP Users Unable to Login Due to 'There was an error converting the SearchResult'
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  Not Permitted Error after LDAP Integration
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  Debugging LDAP Connection Properties
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  Edit Profile and Create Personal Space Do Not Show Due to Capital letters in LDAP Usernames
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  Encountering LDAP error code 32
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  Getting 'Exception when Adding LDAP group' For User Authentication Only
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  'javax.naming.PartialResultException Unprocessed Continuation Reference' when Using LDAP Due to LDAP Referrals
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  com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user '[User]' in directory '[Remote User Directory]'.
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  Unable to manage groups when integrated with LDAP in Confluence 3.4 or earlier
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  Unable to remove local groups from Confluence which contain deleted LDAP users
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  Synchronization with LDAP Server Fails with PartialResultException
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  Unable to See Edit Page Restrictions Dialog Due to LDAP Permissions
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  Configuring Multiple LDAP Servers for Authentication Only (OsUser)
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  Unable to Add User Due to 'Cannot write to read-only GroupManager'
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  Unable to Log In with Confluence 3.5 or Later Due to 'LDAP error code 4 - Sizelimit Exceeded'
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  Users Cannot Log in when Using ConfluenceGroupJoiningAuthenticator or ConfluenceLDAPGroupJoiningAuthenticator
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  Getting a 'Not Permitted' Error After Upgrading from Confluence 2.6.x Or Below
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  Poor performance of People Directory and logins
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  Setup Wizard Fails to Create Admin User
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  'Unrecognised user management configuration can not be upgraded' When Upgrading to Confluence 3.5 Due to User Management Configuration
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  Upgrade to Confluence 3.5 with OSUser LDAP authentication fails
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  PartialResultException After Upgrading to Confluence 3.5
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  BaseDN と FQDN の不一致により LDAP のネスト グループが失敗する
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  LDAP Users with Upper Case Characters Cannot Add Favourites in Confluence 3.1.x
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  Confluence throws NullPointerException when logging in with LDAP user
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  'Automatically Adding LDAP Users to the Confluence-Users Group' Not Working due to OSUser
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  'getGroups Errant null pointer in OSUGroupManager' Causes Duplicate User Names in the User Manager
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  User cannot login to Confluence with LDAP synchronization enabled
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  User directory sync fails with LDAP Error Code 49
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  大規模な LDAP リポジトリに関するパフォーマンスの問題 - 100,000 ユーザー以上。
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  Merging user accounts in Confluence - Local and External Directories
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  LDAP Users are Unable to Login After Upgrade
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  How to Exclude Active Directory Default Domain Groups from Confluence
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  Trying to add Confluence users to a group throws "<directory> does not allow updates" error in logs
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  How to generate a Directory Configuration Summary
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  LDAP Synchronization Fails due to java.lang.RuntimeException: Confluence does not support individual processing
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  How to Fix Case Mismatches in Permissions
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  LDAP Communication Exception Due to PKIX Path Building Fail after Confluence Upgrade
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  How to delay the directory sync on startup in Confluence
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  How to ensure an AD change to the userPrincipalName Attribute is reflected properly in Confluence

Using JIRA for User Management Knowledge Base Articles

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  'java.sql.SQLException invalid object name userbase' When Integrating with JIRA for User Management
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  Unable to Start Tomcat after Confluence User Management Delegation to JIRA
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  Missing JIRA Datasource Causes Error When Attempting to List the User Directories in Administration
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  Unable to sync with JIRA's User Directory due to NullPointerException Caused by the Jespa Plugin

Moving, Adding, Changing Users Knowledge Base Articles

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  Migrate Local Group Memberships Between Directories
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  No Visible Links to Edit Groups in the User Administration Page
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  'java.lang.IllegalArgumentException Group passed to HibernateGroupManager must be of type DefaultHibernateGroup' when Deleting a Group
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  User Cannot Change Profile
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  Unable to Create New User Due to InsufficientPrivilegeException
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  com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user '[User]' in directory '[Remote User Directory]'.
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  Trying to add Confluence users to a group throws "<directory> does not allow updates" error in logs
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  How to Restrict Users from Accessing People Directory or Search Users from Quick Search

Miscellaneous User Management Knowledge Base Articles

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  Duplicate Users Appear in the 'external_entities' Table
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  Internal Users Are Not Migrated During Upgrade to Confluence 3.5.x or Later
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  Login Requiring CAPTCHA although Spam Prevention is Turned Off
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  Unable to log in due to disabled Internal Directory (Confluence 3.5 and later)
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  Upgrade Fails Due to Modified Repository Key in atlassian-user.xml
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  How to List Spaces In Which a User Has Administrator Privileges
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  How to list the last login date for all users in Confluence
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  Confluence Administrators Can't See Space Admin Link
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  How to List Users That Have Space Administrator Privileges
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  Unable to Log in Due to Deactivated Users
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  How to Fix Case Mismatches in Permissions
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  Confluence throws 'Application failed to authenticate' after upgrading to 3.5 with Crowd User Management
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  User and Group Management Links Disappear From Admin Panel After Upgrade or Migration to 5.6.X

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