Troubleshooting User Management

To learn about the user management options, read through User Management Troubleshooting and How-To Guides and  Manage Users. Consult Requesting Support for External User Management to request support.

Enabling User Management Logging

See Configuring Logging for instructions on configuring logging levels. In this case, you'll want to set DEBUG level logging for the following packages under Confluence Admin>>Logging and Profiling:

com.atlassian.user
com.atlassian.confluence.user

LDAP Knowledge Base Articles

• ページ:
  LDAP から Confluence に同期されるユーザーの数を変更する方法
• ページ:
  How to delay the directory sync on startup in Confluence
• ページ:
  LDAP Synchronization Fails due to java.lang.RuntimeException: Confluence does not support individual processing
• ページ:
  java.security.cert.CertificateException: No subject alternative DNS name matching <hostname> found
• ページ:
  Synchronization with LDAP Server Fails with PartialResultException
• ページ:
  User lookups fail with 'PartialResultExceptions' due to Active Directory 'Follow Referrals' configuration
• ページ:
  Confluence to LDAP synchronization fails with 'Unable to find the username of the principal' due to LDAP configuration
• ページ:
  ユーザーとグループを Jira ディレクトリまたは Crowd ディレクトリからローカル管理ディレクトリに移行する
• ページ:
  LDAP ディレクトリの既定のグループ メンバーシップ アクションをリセットする方法
• ページ:
  How to generate a Directory Configuration Summary
• ページ:
  Delegated LDAP ユーザー ディレクトリと Connector LDAP ユーザー ディレクトリの違い
• ページ:
  LDAP Error Code 34
• ページ:
  Encountering LDAP Error Code 32 When using Confluence 3.4 or Below.
• ページ:
  Users are unable to log in due to 'uSNChanged' warnings
• ページ:
  Error Performing LDAP Search Filter Due to Incomplete Base DN
• ページ:
  ローカル グループ メンバーシップをディレクトリ間で移行する
• ページ:
  How to ensure an AD change to the userPrincipalName Attribute is reflected properly in Confluence
• ページ:
  LDAP Communication Exception Due to PKIX Path Building Fail after Confluence Upgrade
• ページ:
  Poor performance due to LDAP cache with incorrect key
• ページ:
  Unable to Start Confluence after LDAP Integration
• ページ:
  Setup Wizard Fails to Create Admin User
• ページ:
  Poor performance of People Directory and logins
• ページ:
  Configuring Multiple LDAP Servers for Authentication Only (OsUser)
• ページ:
  Encountering LDAP error code 32
• ページ:
  LDAP Sync Fails due to LDAP Error Code 3 - Timelimit Exceeded
• ページ:
  Unable to Log in to Confluence 3.5 with 'LDAP error code 12 Unavailable Critical Extension' Due to Sun Directory Server Enterprise Edition and Paged Results
• ページ:
  Unable to See Edit Page Restrictions Dialog Due to LDAP Permissions
• ページ:
  Unable to manage groups when integrated with LDAP in Confluence 3.4 or earlier
• ページ:
  Getting 'Exception when Adding LDAP group' For User Authentication Only
• ページ:
  Unable to Add User Due to 'Cannot write to read-only GroupManager'
• ページ:
  Debugging LDAP Connection Properties
• ページ:
  LDAP Users Unable to Login Due to 'There was an error converting the SearchResult'
• ページ:
  Unable to remove local groups from Confluence which contain deleted LDAP users
• ページ:
  LDAP Queries Fail with 'Address already in use' Error
• ページ:
  com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user '[User]' in directory '[Remote User Directory]'.
• ページ:
  'javax.naming.PartialResultException Unprocessed Continuation Reference' when Using LDAP Due to LDAP Referrals
• ページ:
  Edit Profile and Create Personal Space Do Not Show Due to Capital letters in LDAP Usernames
• ページ:
  LDAP Groups Return Different Values Than Expected
• ページ:
  LDAP Users Unable to Access Their User Profile Functionality
• ページ:
  Not Permitted Error after LDAP Integration
• ページ:
  After Upgrade to Confluence 3.5 with Crowd, Other Users Cannot Log in
• ページ:
  How Do I Enable Anonymous Bind for LDAP?
• ページ:
  LDAP Users are Unable to Login After Upgrade
• ページ:
  大規模な LDAP リポジトリに関するパフォーマンスの問題 - 100,000 ユーザー以上。
• ページ:
  Confluence throws NullPointerException when logging in with LDAP user
• ページ:
  User directory sync fails with LDAP Error Code 49
• ページ:
  PartialResultException After Upgrading to Confluence 3.5
• ページ:
  User cannot login to Confluence with LDAP synchronization enabled
• ページ:
  Merging user accounts in Confluence - Local and External Directories
• ページ:
  Unable to Log In with Confluence 3.5 or Later Due to 'LDAP error code 4 - Sizelimit Exceeded'
• ページ:
  BaseDN と FQDN の不一致により LDAP のネスト グループが失敗する
• ページ:
  'getGroups Errant null pointer in OSUGroupManager' Causes Duplicate User Names in the User Manager
• ページ:
  'Unrecognised user management configuration can not be upgraded' When Upgrading to Confluence 3.5 Due to User Management Configuration
• ページ:
  Upgrade to Confluence 3.5 with OSUser LDAP authentication fails
• ページ:
  Users Cannot Log in when Using ConfluenceGroupJoiningAuthenticator or ConfluenceLDAPGroupJoiningAuthenticator
• ページ:
  'Automatically Adding LDAP Users to the Confluence-Users Group' Not Working due to OSUser
• ページ:
  LDAP Users with Upper Case Characters Cannot Add Favourites in Confluence 3.1.x
• ページ:
  How to Exclude Active Directory Default Domain Groups from Confluence
• ページ:
  Getting a 'Not Permitted' Error After Upgrading from Confluence 2.6.x Or Below
• ページ:
  How to Fix Case Mismatches in Permissions
• ページ:
  Active Directory の "照会に従う" 設定により一部のユーザーがログインできない

Using JIRA for User Management Knowledge Base Articles

• ページ:
  Unable to Start Tomcat after Confluence User Management Delegation to JIRA
• ページ:
  'java.sql.SQLException invalid object name userbase' When Integrating with JIRA for User Management
• ページ:
  Missing JIRA Datasource Causes Error When Attempting to List the User Directories in Administration
• ページ:
  Unable to sync with JIRA's User Directory due to NullPointerException Caused by the Jespa Plugin

Moving, Adding, Changing Users Knowledge Base Articles

• ページ:
  Unable to Create New User Due to InsufficientPrivilegeException
• ページ:
  'java.lang.IllegalArgumentException Group passed to HibernateGroupManager must be of type DefaultHibernateGroup' when Deleting a Group
• ページ:
  No Visible Links to Edit Groups in the User Administration Page
• ページ:
  User Cannot Change Profile
• ページ:
  ローカル グループ メンバーシップをディレクトリ間で移行する
• ページ:
  com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user '[User]' in directory '[Remote User Directory]'.
• ページ:
  How to Restrict Users from Accessing People Directory or Search Users from Quick Search

Miscellaneous User Management Knowledge Base Articles

• ページ:
  How to List Spaces In Which a User Has Administrator Privileges
• ページ:
  Login Requiring CAPTCHA although Spam Prevention is Turned Off
• ページ:
  Duplicate Users Appear in the 'external_entities' Table
• ページ:
  Confluence Administrators Can't See Space Admin Link
• ページ:
  How to list the last login date for all users in Confluence
• ページ:
  Upgrade Fails Due to Modified Repository Key in atlassian-user.xml
• ページ:
  Internal Users Are Not Migrated During Upgrade to Confluence 3.5.x or Later
• ページ:
  Unable to Log in Due to Deactivated Users
• ページ:
  Unable to log in due to disabled Internal Directory (Confluence 3.5 and later)
• ページ:
  How to Fix Case Mismatches in Permissions
• ページ:
  User and Group Management Links Disappear From Admin Panel After Upgrade or Migration to 5.6.X
• ページ:
  Confluence throws 'Application failed to authenticate' after upgrading to 3.5 with Crowd User Management
• ページ:
  How to List Users That Have Space Administrator Privileges

Open JIRA Features and Bug Reports