Disabling External User Does Not Reduce Licensed User Count
プラットフォームについて: Data Center - この記事は、Data Center プラットフォームのアトラシアン製品に適用されます。
このナレッジベース記事は製品の Data Center バージョン用に作成されています。Data Center 固有ではない機能の Data Center ナレッジベースは、製品のサーバー バージョンでも動作する可能性はありますが、テストは行われていません。サーバー*製品のサポートは 2024 年 2 月 15 日に終了しました。サーバー製品を利用している場合は、アトラシアンのサーバー製品のサポート終了のお知らせページにて移行オプションをご確認ください。
*Fisheye および Crucible は除く
症状
When external user(s) (LDAP, Crowd, or JIRA) has been successfully disabled, Confluence license count is not reducing even after rebuilding indices from scratch.
原因
The cause of this issue is because there is a duplicate user name registered in the lower order directory that have the "Can-use Permission". Here is the relevant bug report in regards to this issue:
CONF-25412 - Getting issue details... STATUS
For more details on permissions in Confluence, please see Global Permissions Overview
回避策
The duplicate user(s) registered in the lower order directory need to be disabled or have their "Can-use Permission" removed.
For example if the lower directory is the Confluence internal directory and the higher order directory is JIRA it is necessary to disable or remove "can use" from any duplicate users in the Confluence internal directory. You cannot edit that directory unless you first move it to the top position. If this is done while logged in under the JIRA directory it is possible to get locked out!
- Log in first with the Confluence local administrator ID. (To verify that you are logged in under the Confluence directory check whether you have the options to edit the Confluence directory. If you can edit it you are still logged in under JIRA.)
- Move the Confluence directory to the top using the blue arrows under Confluence Admin>User Directories. Then you will be able to edit internal Confluence users.
- Disable the unwanted users and then move the JIRA directory back to the top.
- Go onto the license page and hit the refresh button. You should see your license count go down.
- If you do somehow get locked out of the Confluence administration page please refer to this document.