Jira Service Desk Cloud blog posts
新しいヘルプ センター エクスペリエンス
Hi Service Deskers, We’re excited to announce that the new help center is officially here! A few months ago, we released a brand new help ce...
詳細を確認サービス デスクに接続するナレッジベースのドメイン制限について
Hello Service Deskers, We're here with an update on the timeline for changes to links between your knowledge base and your service desk. We ...
詳細を確認Knowledge is power!
A robust knowledge base is your #1 way to save time, deflect requests, and close tickets faster. That's why we're working to bring you a kno...
詳細を確認Customize your invitation emails to customers
Hi Service Deskers, We've got great news. You can now customize the email that is sent to your customers when you have invited them to your ...
詳細を確認近日公開: 新しいヘルプ センターをお楽しみに!
Hello Service Deskers, Here at Jira Service Desk, our goal is to make help simple and human. When people can help themselves as much as poss...
詳細を確認Jira import syncs customer account directory
Hello admins, We're changing what happens when you import projects or issues that contain Jira Service Desk portal-only customer accounts. I...
詳細を確認Android ❤️ Jira Service Desk
Hello agents, Jira Service Desk for Android has arrived! In the next few days, you'll be able to: check Jira Service Desk projects, queues, ...
詳細を確認Portal-only customers have a randomly-generated username
Hello Service Deskers, As part of the General Data Protection Regulation (GDPR) https://www.eugdpr.org/the-regulation.html changes, we’ve be...
詳細を確認Security update for embedded help centers
Hello Service Deskers, Today we're going to chat about embedding your help center. Previously, it was possible to embed your help center in ...
詳細を確認Quick help center update & Xin chào Việt Nam!
Hello Service Deskers - we have two updates for you today. Help center We're continuing to make it faster and easier for people to get help....
詳細を確認New experience for Automation
Hi Service Deskers, Your repetitive tasks better run and hide as we have just made it easier than ever for you to automate them out of your ...
詳細を確認iOS ❤️ Jira Service Desk
Hello agents, We're excited to start rolling out Jira Service Desk for iOS! In the next few days, you'll be able to: check Jira Service Desk...
詳細を確認Knowledge bases must be on the same domain as your service desk
Hello Service Deskers, We're changing how Jira Service Desk links to Confluence, and your service desk's knowledge base might be affected. O...
詳細を確認Automatically create linked issues from new requests
Hi Service Deskers, Some requests and issues go together like rainbows and unicorns, one necessarily follows the other. You can now create a...
詳細を確認ナレッジベース レポートの改善
Hello service deskers, Coming soon to your site - we've revamped our knowledge base reports to bring you better insights about how your arti...
詳細を確認Embed request forms anywhere
Hi Service Deskers, We're thrilled to announce the release of our newest feature: the Jira Service Desk widget . The widget is like a mini-p...
詳細を確認Check out the new help center!
Hello Service Deskers, Now's your chance to bring your brand to your help center and portals! You can now add a colorful banner, customize...
詳細を確認Gadget update
Hello Service Deskers, This week we have two updates for your gadgets: New filter count gadget See the status of your project in a gla...
詳細を確認Security update: verifying your customers' email addresses
Hello Service Deskers, We made some changes to help your customers stay safe when they create accounts on your help center. Now, customers m...
詳細を確認Export a list of your customers
Hello Service Deskers, By popular request, you can now export a complete .csv list of your customers from User Management. Head over t...
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