Jira Service Desk Cloud blog posts

新しいヘルプ センター エクスペリエンス

Hi Service Deskers, We’re excited to announce that the new help center is officially here! A few months ago, we released a brand new help ce...

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サービス デスクに接続するナレッジベースのドメイン制限について

Hello Service Deskers, We're here with an update on the timeline for changes to links between your knowledge base and your service desk. We ...

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Knowledge is power!

A robust knowledge base is your #1 way to save time, deflect requests, and close tickets faster. That's why we're working to bring you a kno...

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Customize your invitation emails to customers

Hi Service Deskers, We've got great news. You can now customize the email that is sent to your customers when you have invited them to your ...

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Coming soon: meet the new help center!

Hello Service Deskers, Here at Jira Service Desk, our goal is to make help simple and human. When people can help themselves as much as poss...

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Jira import syncs customer account directory

Hello admins, We're changing what happens when you import projects or issues that contain Jira Service Desk portal-only customer accounts. I...

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Android ❤️ Jira Service Desk

Hello agents, Jira Service Desk for Android has arrived! In the next few days, you'll be able to: check Jira Service Desk projects, queues, ...

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Portal-only customers have a randomly-generated username

Hello Service Deskers, As part of the General Data Protection Regulation (GDPR) https://www.eugdpr.org/the-regulation.html changes, we’ve be...

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Security update for embedded help centers

Hello Service Deskers, Today we're going to chat about embedding your help center. Previously, it was possible to embed your help center in ...

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Quick help center update & Xin chào Việt Nam!

Hello Service Deskers - we have two updates for you today. Help center We're continuing to make it faster and easier for people to get help....

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New experience for Automation

Hi Service Deskers, Your repetitive tasks better run and hide as we have just made it easier than ever for you to automate them out of your ...

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iOS ❤️ Jira Service Desk

Hello agents, We're excited to start rolling out Jira Service Desk for iOS! In the next few days, you'll be able to: check Jira Service Desk...

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Knowledge bases must be on the same domain as your service desk

Hello Service Deskers, We're changing how Jira Service Desk links to Confluence, and your service desk's knowledge base might be affected. O...

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Automatically create linked issues from new requests

Hi Service Deskers, Some requests and issues go together like rainbows and unicorns, one necessarily follows the other. You can now create a...

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Knowledge base reports revamped

Hello service deskers, Coming soon to your site - we've revamped our knowledge base reports to bring you better insights about how your arti...

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Embed request forms anywhere

Hi Service Deskers, We're thrilled to announce the release of our newest feature: the Jira Service Desk widget . The widget is like a mini-p...

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Check out the new help center!

Hello Service Deskers,   Now's your chance to bring your brand to your help center and portals! You can now add a colorful banner, customize...

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Gadget update

Hello Service Deskers,       This week we have two updates for your gadgets: New filter count gadget See the status of your project in a gla...

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Security update: verifying your customers' email addresses

Hello Service Deskers, We made some changes to help your customers stay safe when they create accounts on your help center. Now, customers m...

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Export a list of your customers

Hello Service Deskers,       By popular request, you can now export a complete .csv list of your customers from User Management. Head over t...

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