Jira Service Desk Cloud blog posts

新しいヘルプ センター エクスペリエンス

Hi Service Deskers, We’re excited to announce that the new help center is officially here! A few months ago, we released a brand new help ce...

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サービス デスクに接続するナレッジベースのドメイン制限について

Hello Service Deskers, We're here with an update on the timeline for changes to links between your knowledge base and your service desk. We ...

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Knowledge is power!

A robust knowledge base is your #1 way to save time, deflect requests, and close tickets faster. That's why we're working to bring you a kno...

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Customize your invitation emails to customers

Hi Service Deskers, We've got great news. You can now customize the email that is sent to your customers when you have invited them to your ...

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Coming soon: meet the new help center!

Hello Service Deskers, Here at Jira Service Desk, our goal is to make help simple and human. When people can help themselves as much as poss...

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Jira import syncs customer account directory

Hello admins, We're changing what happens when you import projects or issues that contain Jira Service Desk portal-only customer accounts. I...

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Android ❤️ Jira Service Desk

Hello agents, Jira Service Desk for Android has arrived! In the next few days, you'll be able to: check Jira Service Desk projects, queues, ...

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Portal-only customers have a randomly-generated username

Hello Service Deskers, As part of the General Data Protection Regulation (GDPR) https://www.eugdpr.org/the-regulation.html changes, we’ve be...

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Security update for embedded help centers

Hello Service Deskers, Today we're going to chat about embedding your help center. Previously, it was possible to embed your help center in ...

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Quick help center update & Xin chào Việt Nam!

Hello Service Deskers - we have two updates for you today. Help center We're continuing to make it faster and easier for people to get help....

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New experience for Automation

Hi Service Deskers, Your repetitive tasks better run and hide as we have just made it easier than ever for you to automate them out of your ...

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iOS ❤️ Jira Service Desk

Hello agents, We're excited to start rolling out Jira Service Desk for iOS! In the next few days, you'll be able to: check Jira Service Desk...

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