FastShift Terms

Effective starting: October 7, 2025

The following FastShift Terms apply to the FastShift Support Services described below, and supplement the Atlassian Customer Agreement or any other agreement for Atlassian products or services entered between Customer and Atlassian (the “Agreement”).  Capitalized terms used and not defined in the FastShift Terms have the meanings given to them in the Agreement.

1. FastShift Support Services. 

1.1.   Atlassian Obligations.  Upon Customer’s admission into the FastShift program, Atlassian will assist with Customer’s migration to Atlassian’s Jira, Jira Service Management, and Confluence Cloud Products as further specified in this Section 1 (the “FastShift Support Services”). The FastShift Support Services are “Support” under the Agreement.

1.2.   In Scope.  The Data Migration Attachment (linked in this Section 1.2) describes the settings, data, entities, and permissions  that are in scope for, or excluded from the scope of the FastShift Support Services. The relevant Data Migration Attachment for Jira and Jira Service Management can be found here: What gets migrated with the Jira Cloud Migration Assistant | Atlassian Support. The relevant Data Migration Attachment for Confluence can be found here: What migrates with the Confluence Cloud Migration Assistant | Atlassian Support.

1.3.   Out of Scope. For clarity, items not listed as in scope in the applicable Data Migration Attachment or agreed to by the parties in writing are excluded from the scope of the FastShift Support Services. In addition, the following items are out of scope for the FastShift Support Services: Third-Party Products (subject to Section 1.4), feature parity determination between Software Products and Cloud Products, administrator and end-user enablement, change management, and post-migration data clean-up. Patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act is out of scope for the FastShift Support Services. The FastShift Support Services are not subject to acceptance and do not include deliverables.

1.4.   Third-Party Products.  Atlassian will provide reasonable assistance to Customer in migration discussions with the provider of any Third-Party Product.

1.5.   FastShift Personnel.  Atlassian may assign personnel as specified in the Roles and Availability Table below (“FastShift Personnel”) to assist with the FastShift Support Services. FastShift Personnel may provide guidance, advice, and recommendations to assist with Customer’s migration.

Roles and Availability Table

Atlassian may reassign personnel performing the FastShift Support Services at its discretion, and different personnel may perform portions of the FastShift Support Services.

1.6.   Schedule. Within 10 business days of the FastShift kick-off meeting, or as agreed by the parties, Atlassian and Customer will schedule the commencement date of the FastShift Support Services. FastShift Personnel will be available to perform FastShift Support Services as described in the Roles and Availability table above or as otherwise agreed to by the parties in writing.  FastShift Support Services will be deemed complete at the earlier of (a) the five (5) business day period after Atlassian’s notice of the completion of Customer’s production migration or (b) four months from the date of the FastShift kick-off meeting (clause (b), the “Term”).

1.7.   Location.  Atlassian will perform the FastShift Support Services remotely or at another pre-agreed Customer location.

2. Customer Responsibilities; Adjustments.

2.1.   Customer Responsibilities. Customer must:

(a)     provide an executive sponsor to ensure all FastShift Support Services will meet Customer’s organizational and other requirements and objectives,

(b)    assign a project manager who will coordinate Customer’s roles and responsibilities,

(c)     direct Atlassian in writing on requirements, objectives and prioritization of tasks,

(d)    perform test and production migration tasks as agreed between Customer and Atlassian,

(e)     implement all Atlassian guidance, advice or recommendations made as part of the FastShift Support Services, including user change management,  unless otherwise agreed to by the parties in writing,

(f)     manage, direct, and coordinate any third-party service provider, consultant, or contractor (each a "Third-Party Provider") Customer engages to perform services in connection with the FastShift Support Services. Customer must also ensure that each Third-Party Provider provides all cooperation, information, and assistance reasonably necessary for Atlassian to perform its obligations to provide the FastShift Support Services.

(g)     reasonably cooperate with FastShift Personnel and participate in all required assessments and workshops as requested by Atlassian in relation to the FastShift Support Services, including a FastShift consultation,

(h)    provide timely access to (i) accurate and complete information relating to the FastShift Support Services (as Atlassian may reasonably request) and (ii) Customer’s Atlassian data and environment as necessary to provide the FastShift Support Services,

(i)      ensure that all software Customer provides or uses in connection with the FastShift Support Services is properly licensed (including as to any necessary Atlassian access), and that Customer has active, paid subscriptions to the applicable Atlassian products and services,

(j)      establish the actual content of any data file and ensure it has appropriate backup, security, disaster recovery,  and related procedures in place for all technical or other computer environments accessed during, or that may be affected by, the FastShift Support Services, and

(k)     activate at least 50% of Customer’s paid Users in the applicable Cloud Products during the Term (or within another reasonably agreed time period).

2.2.   Adjustments.  If any responsibility above is not performed by Customer in a timely manner, it may cause changes to the project schedule, level of effort required, or otherwise impact the FastShift Support Services. Atlassian is not responsible for any delay or any resulting inability to perform any FastShift Support Services.

3. Change Procedure.

3.1.   Customer Change Requests.  Customer may request a modification to the FastShift Support Services by submitting a written request to Atlassian.  Upon receipt of such a request, Atlassian will estimate any impacts (for instance, scheduling impacts) and notify Customer of such impacts and any required changes to Customer’s request.  If the parties agree to the scope of the modification, they will document such modification in writing.

3.2.   Cancellation and Rescheduling; Atlassian Changes.  Customer must give no less than 10 business days’ written notice prior to the commencement of any FastShift Support Services to reschedule or cancel those services. Atlassian may terminate or modify the FastShift Support Services (including these FastShift Terms)  at any time in its discretion without liability to Customer.

4. Fees.  

FastShift Support Services are provided at no cost to Customer.

5. FastShift DPA.

The FastShift Data Processing Addendum available here (“FastShift DPA") applies to the FastShift Support Services. For the avoidance of doubt, Atlassian’s DPA available at Data Processing Addendum | Atlassian does not apply to the FastShift Support Services.

6. Additional Terms.

6.1.   Subcontractors and Affiliates. Atlassian may use subcontractors or its Affiliates in its performance of the FastShift Support Services, but Atlassian remains responsible for the performance of its obligations under the Agreement and for having appropriate written agreements in place with its subcontractors to enable Atlassian to meet its obligations under these FastShift Terms.

6.2.   Relationship of the Parties. The Agreement does not create a partnership, joint venture, agency, fiduciary or employment relationship between the parties. Atlassian will be solely responsible for payment of all compensation owed to FastShift Personnel, as well as all employment-related taxes. Nothing in these FastShift Terms creates any contractual relationship, partnership, or agency between Atlassian and any Third-Party Provider.

6.3.   Background Checks. Subject to applicable Laws, (i) Atlassian must conduct commercially reasonable background checks at hire on FastShift Personnel who will have access to Customer Confidential Information, including (i) a criminal database check; and (ii) verification that such individual is legally permitted to work in their work location. In the United States, the verification described in the foregoing clause (ii) is currently conducted by confirming satisfactory I-9 completion and/or using the U.S. Citizenship and Immigration Services E-Verify program.