Atlassian Support AI chat

The chat feature on Atlassian Support provides a way for Atlassian customers to quickly get support with Atlassian products. Customers can still browse our documentation or reach out to our Support team via the contact form.

The chat is powered by Atlassian Intelligence and references Atlassian support resources to respond to questions about products. The feature operates independently of a customer’s licenses or settings and has no access to any customer product data.

The Atlassian Support AI chat can answer questions about:

• Documentation about Atlassian Cloud and Data Center products on support.atlassian.com and confluence.atlassian.com

The Atlassian Support AI chat has no access to and cannot answer questions about:

• Any customer product data

• Any customer or user personal data, such as names, addresses, etc.

• User content provided through our websites, such as discussions on Atlassian Community, issues posted to jira.atlassian.com, etc.

Atlassian will store conversations for 28 days, which can be accessed from the chat history button at the top of the chat window. Conversations will be deleted after this time. Atlassian may review the conversations you have in the chat feature to improve our support services.

Customer is responsible for its use of any output, including determining whether the output is appropriate for customer's use case. If you are unsure we encourage you to reach out to our Support team via the contact form.