The Jira Cloud for Slack app allows you to connect Jira projects to Slack, see personal notifications, view automatic work item previews, create Jira work items, and interact with Jira work items — all from within Slack.

Slack integrations aren't currently available in the Atlassian Government environment.

Integrate Jira Cloud and Slack

1. Install the Jira Cloud for Slack app onto your Slack workspace. 
2. After installing, you'll be guided to log into your Atlassian account to link Slack and Jira; this should only take a minute.
3. After logging in, you'll get a direct message from the Jira Cloud app in Slack. From here, you'll be able to connect your first Jira project to a Slack channel.

Once this is set up, the following will become available:

• Personal Jira notifications in Slack - Get personal Jira notifications in Slack via a DM with @Jira instead of via email.
• Connect Jira projects to Slack - Get updates for a specific project in Slack via a DM with @Jira or in a channel of your choosing.
• work item previews - Automatically send helpful work item previews whenever a Jira work item link/work item key is sent in a conversation
• Create work items from Slack - Create work items straight from Slack, in the context of a conversation
• Interact with work items from Slack - Transition, assign, comment on, and watch work items right from Slack.

Get personal Jira notifications in Slack instead of email

Once you've added the Jira Cloud app to your Slack workspace, you can start receiving your personal Jira notifications in Slack.

1. In Slack, open a DM with @Jira, any public channel, or a private channel that @Jira has been invited to.
2. Enter /jira notify.
3. Select Turn on personal notifications.
4. Choose when you want to be notified and select Submit.

Once you’ve set up personal notifications in Slack, you can disable email notifications by going to Jira in Personal settings > Email notifications for work item activity.

Connect a Slack channel to a Jira Project

Once you've added the Jira Cloud app to your Slack workspace, you can set up a Jira Cloud project to send notifications into a Slack channel a couple of different ways.

bot をチャンネルに招待する

Jira Cloud bot を Slack チャンネルに招待すると、bot によってチャンネルとプロジェクトを接続できます。

If your Atlassian account is connected to multiple Jira Cloud sites, select the site and then the project that you want to connect to the channel. Once you’ve established this connection, you’ll get a confirmation sent to the channel.

「/jira connect」と入力

In public and private channels, you can type /jira connect to quickly set up a connection between Jira Cloud and Slack.

Note: This functionality is not supported in direct messages with other Slack users.

Manage a connection between a Jira Cloud project and a Slack channel

You can manage your subscription settings by typing /jira manage in the channel you want to update. From there, select Manage to configure the connection in Jira Cloud. 

Use the Jira Cloud for Slack app to provide a preview of Jira work items

When someone writes a message with one or more Jira work item links or work item keys (in upper case, so DEV-36 not dev-36), the bot will unfurl the message and show a preview of the work items. That way, readers of the message don’t have to go into Jira to understand what the sender is talking about:

Note: To unfurl a Jira work item with a work item key (e.g. DEV-36) in a Slack channel, the channel must be connected to the relevant project (e.g. DEV) via /jira connect

Interact with Jira work items from Slack (aka unfurling)

Whenever Jira work item previews are unfurled by the bot, you can take action on them by selecting the interaction button below the preview or the “More actions…” menu. That way, you don’t have to leave the context of the conversation to update a work item in Jira.

Access Jira work items without leaving Slack

To see your work from Jira without leaving Slack:

1. Find the “Apps” section in the sidebar with your channels and DM’s.
2. Navigate to the “Jira” app and go to the “Home” tab.
3. Here you will find your work from Jira: work items that are assigned to you and work items that you are watching.

You can unwatch/watch, assign, transition, or comment on any of these work items by selecting the … menu beside the work item.

Use slash commands in the Jira Cloud Slack app

Jira Cloud for Slack では次のようなスラッシュ コマンドを使用できます。

Create work items using Atlassian Intelligence

Use Atlassian Intelligence (AI) to create Jira work items straight from Slack messages and threads. AI analyzes the context of your conversations to craft both the summary and description, allowing you to create work items swiftly and efficiently.

To create a work item suggested by AI from Slack:

1. Install the Jira Cloud app for Slack.

2. Go to a Slack message or thread.

3. Select More actions.

4. Select Create work item from Jira Cloud.

5. Choose a Site and Project and proceed to the next step.

   • If the Jira Cloud app for Slack hasn't been added already, we will add it to your Slack channel to enable AI-driven work creation. This app is required for accessing messages to generate the summary and description.

6. If not already selected, select Use Atlassian Intelligence to generate the summary and description to allow AI to generate the work item details.

   • The app will remember your previous selection and apply it each time until you decide to change it.

7. Fill in any additional details as required.

8. Select Submit to create the work item.

AI can only access threads within channels, allowing it to utilize the conversation to gather relevant context for the work item. However, it doesn’t have access to threads in direct messages and only uses the selected message for context.

The feature is not available when creating work items using the /jira create command.

Invite users to Jira via Slack

The Jira Cloud for Slack app can help your teammates get access to Jira when they need it.

From Slack

• Invite a Slack user, or request access on their behalf – If you add a Jira link to a Slack channel where user/s don’t have access to Jira, the app will prompt you to invite them directly (if you are able to) or send a request to an admin to give them access. Admins can review these requests in Atlassian Administration or directly in Slack.

• Request access for yourself - If a Slack user receives a Jira link but doesn’t have access to Jira, the app will allow them to request access to Jira. Admins can review these requests in Atlassian Administration or directly in Slack.

From Jira

• When inviting users to Jira from the Jira UI, you can invite teammates directly from your Slack Workspace. Go to People > Invite a teammate. Then Connect teammates from > Slack.

Migrating from the Jira Server Integration for Slack to the Jira Cloud app

If you've already set up the Jira Server integration based on webhooks for your Jira Cloud site, follow these steps to switch to the Jira Cloud app:

1. Go to your-slack-team.slack.com/apps/manage and choose Jira Server.
2. For each configuration you want to remove, select the pencil icon and then choose Disable or Remove in the top-right corner.
3. Go to https://slack.atlassian.com and select Add to Slack to install the new Jira Cloud for Slack app.
4. インストール手順に従って新しいアプリをセットアップします。

Once you've confirmed your Jira Cloud site, you can configure the new app to manage your previous settings.

Security considerations

The Jira Cloud for Slack app respects existing Jira permissions at the work item level and at the administration level.

• If @jira is connected to a Jira Cloud project with work-level security, you won't receive Slack notifications for work items with security settings.

• To connect with the Jira Cloud app, your site administrator needs to enable it at https://<instancename>.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page.

If the app is not enabled, you may see a message such as: "Connecting with this Jira Cloud instance was disabled by administrator".