Jira Service Desk Cloud blog posts
Knowledge bases must be on the same domain as your service desk
Hello Service Deskers, We're changing how Jira Service Desk links to Confluence, and your service desk's knowledge base might be affected. O...
詳細を確認Automatically create linked issues from new requests
Hi Service Deskers, Some requests and issues go together like rainbows and unicorns, one necessarily follows the other. You can now create a...
詳細を確認ナレッジベース レポートの改善
Hello service deskers, Coming soon to your site - we've revamped our knowledge base reports to bring you better insights about how your arti...
詳細を確認Embed request forms anywhere
Hi Service Deskers, We're thrilled to announce the release of our newest feature: the Jira Service Desk widget . The widget is like a mini-p...
詳細を確認Check out the new help center!
Hello Service Deskers, Now's your chance to bring your brand to your help center and portals! You can now add a colorful banner, customize...
詳細を確認Gadget update
Hello Service Deskers, This week we have two updates for your gadgets: New filter count gadget See the status of your project in a gla...
詳細を確認Security update: verifying your customers' email addresses
Hello Service Deskers, We made some changes to help your customers stay safe when they create accounts on your help center. Now, customers m...
詳細を確認Export a list of your customers
Hello Service Deskers, By popular request, you can now export a complete .csv list of your customers from User Management. Head over t...
詳細を確認The portal detects your customers' preferred language
Hello Service Deskers, Just a quick note. We expanded support for multi-language portals by adding automatic language detection. Now, your p...
詳細を確認Translate your customer portal
Hola Service Deskers, Last year, we released a way for you to translate your customer email notifications. Today, we're taking it up a notch...
詳細を確認Introducing the login-free portal for Jira Service Desk Cloud
Update October 2022 This blog contains outdated information. For updated documentation, review Configure public access to spaces on linked C...
詳細を確認Keyboard shortcuts for queues
Thanks to some hard work during one of our famous ShipIts https://www.atlassian.com/company/shipit, we now have keyboard shortcuts for queue...
詳細を確認For the developers: issueLinkType resource permission checking now enforced
An important announcement for the JIRA Service Desk developers out there, The issueLinkType https://docs.atlassian.com/jira/REST/cloud/#api/...
詳細を確認New and improved audit logs
Good news Service Deskers! JIRA Service Desk Cloud now logs global settings changes, as well as certain project-level changes. JIRA admins c...
詳細を確認Add-on permissions update
Today we have an update to an earlier update about add-on permissions https://confluence.atlassian.com/servicedeskcloud/blog/2016/12/install...
詳細を確認Change to email visibility settings on import
Hello Service Deskers, This change has just landed on your site, or will be there in the next few days: If you are importing into JIRA Cloud...
詳細を確認カスタマー ポータルは、アドオンからのすべての課題フィールドをサポートするようになりました
Are you an Connect add-on developer? This post is for you! You can now add single and multi-select issue fields https://developer.atlassia...
詳細を確認Auto-approve, new report gadget, & more
Hello Service Deskers, We have lots of updates for you today! If you don't see them yet, be patient; they should land on your site in the ...
詳細を確認"My JIRA home" setting has moved
Hello Service Deskers, This change has just landed on your site, or will be there in the next few days: The "My JIRA home" setting has been ...
詳細を確認完璧なサービスデスクに近づける 3 つのプロジェクト テンプレートの更新
Hello Service Deskers, Changes are coming your way today or soon thereafter. We updated the templates that come with JIRA Service Desk. Crea...
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