Jira Service Desk Cloud blog posts

ポータルでのリクエスト検索がさらに迅速化

Greetings Service Deskers, This week we improved the My Requests page in the portal. Can't remember what a request was called? No problem! Y...

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7月 8 日以前にアドオンをインストールした皆さん、よいお知らせです!

Recently, we made it easier to install add-ons by automatically granting them the correct permissions for their scopes. Today we start relea...

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組織を複数課題対応に変更

Hello Service Deskers, Good news! You can now add multiple issues to an organization in one go. If you've just started using organizations, ...

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User management REST API changes in JIRA Cloud

Hello Service Deskers, A short note to the developers among you, to let you know that we've modified or removed a number of user management ...

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ログを使用した自動化ルールのデバッグ

Service Deskers, Here's a short update on something coming your way soon (like today or tomorrow). We added a log for investigating and trou...

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顧客による言語の設定がポータルで可能

Hello Service Deskers, Sometime today or tomorrow, your customers can change their language preference in the portal. To update their profil...

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プロジェクト言語の管理と課題詳細の自動編集

Hello Service Deskers, Today or shortly after, a few new changes come to your service desk: Language support settings Updated Edit issue THE...

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HTML、CSS、プレーンテキスト テンプレートによる顧客通知のルック アンド フィール変更

Good news! Today or soon after, you can customize the look and feel of your customer notifications. Change the message's style by adjusting ...

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組織内のグループ顧客

Many of you have requested a way to group customers so it's easier for them to view and share each others' requests. Our team has been hard ...

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クイック検索で可能になる、入力に応じた検索結果の表示

Hello Service Deskers, A short note from us to let you know that we've added a handy dropdown to the quick search that shows you matching is...

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顧客に送信する通知のカスタマイズ

Hello Service Deskers, We're focusing on the features you want to see most. In response to a very popular feature suggestion https://jira.at...

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エージェントによるポータルへのお知らせ追加が可能

By popular request, agents can now add announcements to the help center and portals. When administrators enable announcements for agents, ag...

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SLA レポートにターゲット設定

Quick update, We created a target line for your SLA reports. Add a target to your % met reports and you can see what days you're above or be...

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ナレッジベースへのアクセス高速化および SLA 用の新規メトリック

Hello Service Deskers,   Welcome to the new home of JIRA Service Desk Cloud release notes! Starting today, we'll post updates to Service Des...

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トランジションの増加と通知の減少

Hello Service Deskers!   Many of you have been eagerly watching the t https://jira.atlassian.com/browse/JSD-40icket https://jira.atlassian.c...

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リクエストタイプのカスタムアイコンが利用可能

JIRA Service Desk comes with a set of default icons that can be used for request types in a project. We've taken this a step further and giv...

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リンクされた課題の作成

Ever wanted to link an issue in a service desk project directly to an issue in a JIRA project or vice versa? Newsflash - now you can! You ca...

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メールによるリクエストの自動トリアージ

We've included a brand new automation blueprint, which can automatically assign the correct request type to an email request. To illustrate ...

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ナレッジベース スペース レポート登場!

Integrating a knowledge base with your service desk is the first step in providing a self-service resource that your customers can use to an...

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JIRA サービスデスク からのお知らせ

JIRA Service Desk administrators rejoice - you asked, we listened, and you can now show announcements in the Help Center. Do you want to com...

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