Jira Service Desk Cloud blog posts
ポータルでのリクエスト検索がさらに迅速化
Greetings Service Deskers, This week we improved the My Requests page in the portal. Can't remember what a request was called? No problem! Y...
詳細を確認7月 8 日以前にアドオンをインストールした皆さん、よいお知らせです！
Recently, we made it easier to install add-ons by automatically granting them the correct permissions for their scopes. Today we start relea...
詳細を確認組織を複数課題対応に変更
Hello Service Deskers, Good news! You can now add multiple issues to an organization in one go. If you've just started using organizations, ...
詳細を確認User management REST API changes in JIRA Cloud
Hello Service Deskers, A short note to the developers among you, to let you know that we've modified or removed a number of user management ...
詳細を確認ログを使用した自動化ルールのデバッグ
Service Deskers, Here's a short update on something coming your way soon (like today or tomorrow). We added a log for investigating and trou...
詳細を確認顧客による言語の設定がポータルで可能
Hello Service Deskers, Sometime today or tomorrow, your customers can change their language preference in the portal. To update their profil...
詳細を確認プロジェクト言語の管理と課題詳細の自動編集
Hello Service Deskers, Today or shortly after, a few new changes come to your service desk: Language support settings Updated Edit issue THE...
詳細を確認HTML、CSS、プレーンテキスト テンプレートによる顧客通知のルック アンド フィール変更
Good news! Today or soon after, you can customize the look and feel of your customer notifications. Change the message's style by adjusting ...
詳細を確認組織内のグループ顧客
Many of you have requested a way to group customers so it's easier for them to view and share each others' requests. Our team has been hard ...
詳細を確認クイック検索で可能になる、入力に応じた検索結果の表示
Hello Service Deskers, A short note from us to let you know that we've added a handy dropdown to the quick search that shows you matching is...
詳細を確認顧客に送信する通知のカスタマイズ
Hello Service Deskers, We're focusing on the features you want to see most. In response to a very popular feature suggestion https://jira.at...
詳細を確認エージェントによるポータルへのお知らせ追加が可能
By popular request, agents can now add announcements to the help center and portals. When administrators enable announcements for agents, ag...
詳細を確認SLA レポートにターゲット設定
Quick update, We created a target line for your SLA reports. Add a target to your % met reports and you can see what days you're above or be...
詳細を確認ナレッジベースへのアクセス高速化および SLA 用の新規メトリック
Hello Service Deskers, Welcome to the new home of JIRA Service Desk Cloud release notes! Starting today, we'll post updates to Service Des...
詳細を確認トランジションの増加と通知の減少
Hello Service Deskers! Many of you have been eagerly watching the t https://jira.atlassian.com/browse/JSD-40icket https://jira.atlassian.c...
詳細を確認リクエストタイプのカスタムアイコンが利用可能
JIRA Service Desk comes with a set of default icons that can be used for request types in a project. We've taken this a step further and giv...
詳細を確認リンクされた課題の作成
Ever wanted to link an issue in a service desk project directly to an issue in a JIRA project or vice versa? Newsflash - now you can! You ca...
詳細を確認メールによるリクエストの自動トリアージ
We've included a brand new automation blueprint, which can automatically assign the correct request type to an email request. To illustrate ...
詳細を確認ナレッジベース スペース レポート登場！
Integrating a knowledge base with your service desk is the first step in providing a self-service resource that your customers can use to an...
詳細を確認JIRA サービスデスク からのお知らせ
JIRA Service Desk administrators rejoice - you asked, we listened, and you can now show announcements in the Help Center. Do you want to com...
詳細を確認