We've included a brand new automation blueprint, which can automatically assign the correct request type to an email request. To illustrate how it works, let's set up a new automation rule, which checks customer requests received by email for the keyword "account" and updates the Request Type to Request a new account. The new rule consists of the following WHEN, IF, and  THEN statements:

This speeds up the triaging process saving precious time. Your agents can begin working on queued requests as soon as they appear in the queue.