By popular request, agents can now add announcements to the help center and portals. When administrators enable announcements for agents, agents can keep customers informed about outages, updates, and holiday hours.

To allow agents to add announcements to the help center, JIRA administrators can go to  > Applications > JIRA Service Desk Configuration.

To allow agents to add announcements to the portal, project administrators can go to Project settings > Portal settings. Both project administrators and agents now add portal announcements from the portal > Edit announcement, not Portal settings.

As always, don't forget to check out our latest bug fixes.