Jira user can't see or search others in user-picker fields like Assignee

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問

プラットフォームについて: Cloud のみ - この記事は クラウド プラットフォームのアトラシアン製品に適用されます。

要約

If a user is unable to search for other users in user-picker fields like Assignee, Reporter, or others, they are likely missing a global permission.

This can occur in both Jira Cloud and Jira Service Management Cloud. Attempting to manually assign a user results in an error: "Assignee: Failed to set field."

Assign the global permission Browse users and groups

Permission to look up users and groups comes from the Global permission Browse users and groups.

  1. Go to 歯車 Settings > System
  2. On the left side menu, select Global permissions
  3. Scroll to the bottom of the permissions page
  4. Select Grant "Browse users and groups" to a group that includes the affected user
  5. Select Add

Users without the Browse Users Global Permission would still be able to add users to any user picker field by explicitly providing the exact username - or groupname as the case may be. They will not have auto-suggest working for them.

Common problems without the proper permissions

If your users aren't assigned the correct permissions, they will see the following behaviors:

  • ユーザーがユーザー ピッカー フィールドでユーザーを選択または検索できない。 
  • Jira applications don't auto-suggest any user or group (e.g. when configuring global permissions) as the user begins typing
  • Auto-suggest feature doesn't work when trying to mention other users using @... (see also: Mentions are Not Working in JIRA applications)


Last modified on Mar 18, 2025

この内容はお役に立ちましたか?

はい
いいえ
この記事についてのフィードバックを送信する
Powered by Confluence and Scroll Viewport.