Jira user can't see or search others in user-picker fields like Assignee
プラットフォームについて: Cloud のみ - この記事は クラウド プラットフォームのアトラシアン製品に適用されます。
要約
If a user is unable to search for other users in user-picker fields like Assignee, Reporter, or others, they are likely missing a global permission.
This can occur in both Jira Cloud and Jira Service Management Cloud. Attempting to manually assign a user results in an error: "Assignee: Failed to set field."
Assign the global permission Browse users and groups
Permission to look up users and groups comes from the Global permission Browse users and groups.
- Go to
Settings > System
- On the left side menu, select Global permissions
- Scroll to the bottom of the permissions page
- Select Grant "Browse users and groups" to a group that includes the affected user
- Select Add
Users without the Browse Users Global Permission would still be able to add users to any user picker field by explicitly providing the exact username - or groupname as the case may be. They will not have auto-suggest working for them.
Common problems without the proper permissions
If your users aren't assigned the correct permissions, they will see the following behaviors:
- ユーザーがユーザー ピッカー フィールドでユーザーを選択または検索できない。
- Jira applications don't auto-suggest any user or group (e.g. when configuring global permissions) as the user begins typing
- Auto-suggest feature doesn't work when trying to mention other users using @... (see also: Mentions are Not Working in JIRA applications)