ヘルプの活用

If you encounter any problems using or setting up JIRA, please let us know — we're here to help!

最初に、次のサイトを検索することもできます。

• the JIRA Forum, where Atlassian staff and JIRA users can answer your questions.
• the JIRA Administrators FAQ.

さらにサポートが必要な場合は、サポートリクエスト（下記参照）を申請してください。

Alternatively, if you feel you have encountered a bug in JIRA, or wish to request a feature, please file an issue. It is a good idea to first scan JIRA's Popular Issues — this helps to prevent duplicates.

サポート リクエストを申請する

You can raise a support request either in JIRA or via the internet, as described below:

To raise a support request via your JIRA system

(recommended, provided your SMTP email is enabled)

1. Log in as a user with the 'JIRA Administrators' global permission.
2. Bring up the administration page by clicking either the 'Administration' link on the top bar or the title of the Administration box on the dashboard.
3. On the panel on the left, under the title 'System', click the 'Support Request' link.
4. The 'Support Request' form will be displayed:
   • Please provide as much information as possible, including any error messages that are appearing on the console or via log4j.
   • If you have previously raised a support request for the problem, please type the issue key (e.g. JSP-1234) into the 'Existing Support Request' field.

     Please be aware that due to security vulnerabilities described in the JIRA Security Advisory 2010-04-16, which have been fixed in JIRA 4.1.1 and for earlier versions of JIRA via patches available from the Security Advisory, you can no longer attach JIRA data XML exports and logs to this form.

     
5. Once you have submitted your support request, you will receive email updates about its progress. You can also view the status of your support request by visiting the Atlassian Support System

または

To raise a support request via the internet

1. Please visit the Atlassian Support System and create a support request.
2. Please provide as much information as possible, including any error messages that are appearing on the console or via log4j. Please also mention the operating system, database and version of JIRA you are using.