Documentation for JIRA 4.1. Documentation for other versions of JIRA is available too.

I have manually reset a user's password, but the user still cannot login

Check (in Admin -> Global Settings -> Global Permissions) that the user belongs to a group that has the JIRA Users permission.

The user  cannot get past the login page.  After clicking the "Log In" button, the login page just refreshes.

This usually occurs when JIRA cannot set a browser cookie.  Ensure that cookies are allowed in the user's browser settings.

If you are using IE6, check that your server name does not have an underscore ("_") in it, as IE6 has a problem with this (see JRA-1624).

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