"Unable to update product access. Try again later." when granting access to a group
プラットフォームについて: Cloud のみ - この記事は クラウド プラットフォームのアトラシアン製品に適用されます。
要約
Sometimes, when adding a group to product access within the User Management page, we face the error message below:
Unable to update product access. Try again later.
コンテキスト
This error message is shown when adding a group set as default group access (see screenshot) to a different product, and the instance also has the Original user management experience (see the table below).
利用しているユーザー管理エクスペリエンスを確認する
To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management.
| オリジナル | 集中型 |
|---|---|
As a site administrator or organization admin, Users are found under the Product site.
| As an organization admin, Users are found under the Directory tab.
|
Example of scenarios:
- When trying to grant all Jira users the Jira Service Management - Customer product access, you would add the "jira-users" group to the Customer access tab in the User Management - Product Access page.
- When trying to grant all Confluence users the Jira Service Management - Customer product access, you would add the "confluence-users" group to the Customer access tab in the User Management - Product Access page.
You can also see a request with the configuration and response below:
# Request:
POST https://admin.atlassian.com/gateway/api/adminhub/um/site/<Site-Cloud-ID>/product/jira-servicedesk/access-config/helpseeker
Payload: {"groups":["<groupId>"]}
# Response:
{
"key": "badRequest",
"context": {
"message": "usermanagement.accessconfig.invalid.has.default.use"
}
}推奨されるソリューション
Please create a new group or use one not set as default in a product. This way, you'll be able to grant access to it.