要約

Unable to find the IssueID and Parent fields when importing parent-subtask relationships via External System Import - CSV

環境

Jira Cloud

注意

• In this KB, the field names within Jira are IssueId and Parent. Sometimes the term ParentId is used to reference the issueId of the Parent issue.  Jira Cloud doesn't have a field called ParentId by default, just Parent.
• Both of these fields use the same format of a unique numeric value to represent the specific issue in question.
• All issues in Jira will have an IssueId.
• Not all issues will have a parent.  Only issues that have a parent (subtasks or child issues in an epic for examples) will have a value for the parent field

診断

While importing CSV, it was observed that we are able to import all relations except sub-task relation to parent (Issue ID and parent ID fields)

The issueid or parentid fields are not suggested in the field mapping step:

原因

原因 1

Sub-Tasks were turned off (disabled) when we navigate to the System> Settings> Jira Settings> Issues> Sub-Tasks

原因 2

These field are also unavailable when using the Bulk Create link found within the Issue Navigator ... Menu > Import issues from CSV

This import option is available to all Jira users that have the create issue permission for at least one project.

ソリューション

ソリューション 1

Enable the Sub-Tasks option while navigating to the System> Settings> Jira Settings> Issues> Sub-Tasks.

We can map the Parent ID field successfully while importing after enabling the Sub-Tasks option.

Reference Link:

• https://[yoursite].atlassian.net/secure/admin/subtasks/ManageSubTasks.jspa

ソリューション 2

To be able to create or edit the issue fields of "IssueId" and "Parent", you will need use the External System Import tool.  Only users that have the Jira Administrator role will be able to access the Settings > System > External System Import > CSV

This option must be used to be able to set these issue fields during an issue import.