要約

A default system field is no longer searchable in JQL by name and instead must be referenced by the field ID in a query. There are also multiple entries of the same field name when building the JQL query:

環境

Jira Cloud

診断

• Check the Custom fields page (both Active and Trashed tabs) to locate any fields with the same name
• Check any Team-Managed Projects for any similarly-named fields

原因

There is a duplicately-named field elsewhere in the Jira site. This can also be in a Team-Managed Project.

ソリューション

You can continue to use the field ID in the JQL query, or you can remove the custom field with the same name

To delete a field used in Company-Managed Projects:

1. Click the cog icon in the top right corner > Issues > Custom fields
2. Locate the custom field, then click the three dots menu on the right side > Move to trash
3. Click the Trashed tab at the top of the screen, locate the field, then click the three dots menu on the right side > Permanently delete now > Delete

To delete a field used in Team-Managed Projects:

1. Navigate to the project containing the field
2. Click on Project settings > Issue types
3. Search through the Issue type entries to locate the field
4. Click on the field name to expand the entry, then click Remove
5. Once removed, locate the field in the right-hand column, then click the trash can icon
6. Click Delete to permanently delete the field

 Note that trashing a custom field will remove data stored in this field across all projects, so please check with your users/admins prior to trashing any custom fields.

If you need assistance locating a field in your Jira site, please contact Atlassian Support.

Company-Managed Project: Edit or delete custom fields: https://support.atlassian.com/ja/jira-cloud-administration/docs/edit-or-delete-a-custom-field/

Team-Managed Project: Customize an issue's fields in team-managed projects: https://support.atlassian.com/ja/jira-software-cloud/docs/customize-an-issues-fields-in-team-managed-projects/