Restrict customers access to specific projects in Jira Service Management Cloud
プラットフォームについて: Cloud のみ - この記事は クラウド プラットフォームのアトラシアン製品に適用されます。
要約
For multiple service management projects, restrict user access to specific projects to control issue browsing and creation.
Restrict customer permissions based on project role
Removing the "Service Management Customer - Portal Access" permission from the project permission scheme is not advisable.
To allow users (or customers with restricted portal access) to only see the Service Management project(s) they are assigned to:
- Service Management プロジェクトを作成します (例: プロジェクト A)
- ユーザーを作成します (例: ユーザー A)
- Grant UserA the 'Service Management Customers' Project Role for ProjectA (or any other Project Role, depending on your needs)
- Go to Project Settings
- In Customer Permissions "Channel Access" select the option "Restricted - Only people directly invited to this project can submit requests"
- Select 'Customers' in your project menu, and confirm that only the users that had a Project Role assigned in step #2 are in the list
- Repeat the above steps for each Service Management project.
You can now provide your customers with a single URL, which lists all the customer portals they can access and the requests they created in each one.
The link will look like: https://<instance_name>.atlassian.net/servicedesk/customer/portals
Remove "Restricted Portal Access" to prevent JSM license use
If you have a lot of restricted users and you don't want to add them one by one then you can uncheck the "Restricted Portal Access" checkbox for those users. This way the users will not be using any license since they don't have any application access and you will be able to add them to groups.
Please note: if you give application access to one of these groups then JSM will suddenly consume a large number of licenses.
詳細については次のドキュメントをご参照ください。
Last modified on Mar 28, 2025
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