要約

Unable to invite users or add users as a site admin as it throws user limit notifications.

環境

Atlassian Cloud.

診断

If the Atlassian cloud site is subscribed with the products Statuspage or Opsgiene. The scenario is applicable when either one of these products or both the products are subscribed.

原因

Usually, the Statuspage/Opsgiene product comes with the toggle button “New users have access to this product” enabled by default. Like many users we keep adding to our Confluence/Jira subscriptions, if we are not aware that Statuspage/Opsgiene is also granting these users access, our license seats keep being consumed.

ソリューション

* Reduce the number of users who are using Statuspage/Opsgiene such that there is a user seat available when a new site admin is added/invited to the site.

Or,

* You can upgrade your license for Statuspage/Opsgiene so as to increase the user limit.