要約

Jira Automation Rule to Auto Assign Issues Based on Role or Group

環境

Jira Cloud

診断

• Users would have a requirement to auto-assign issues when an issue is created
• This will help to make sure that no issues are unaddressed and also notify the team

ソリューション

There are three methods for automatically distributing workload between team members:

• Round-robin format.
• Balanced workload
• ランダム

Please find the automation rule for all three methods below

• Round Robin Format: The round-robin algorithm is simple. If there are three team members (A, B, and C), the first issue will be assigned to A, the second issue to B, the third issue to C, and so on. This method can be useful when you want to distribute that work stream fairly and give everyone to same chances to work on 

• Balanced Workload: In a balanced workload, also known as load balancing, the automation first evaluates how much work is assigned to each of the team members. Then, the issue is assigned to the team member with the least amount of open issues. This is a good method when the most important thing is not to overload anybody.

• Random: The rule just randomly picks a user from the list, role, or group

次の点に注意します。

• The users who are auto-assigned issues should have Browse Projects and Assignable User in the Project.
• If the above permissions are missing the user will not be able to view the issue and automation may throw an error like 

  Error assigning issues

  XXX-123: (Unable to assign tickets to user 'userid'. (assignee))