要約

When attempting to flag an issue in Jira Cloud, users may encounter the following error message:

We couldn't flag this issue. Check your connection and try adding the flag again.

This issue is typically associated with the field context, and the following error might be observed in the network logs :

原因

The error is primarily related to the configuration of the custom field context for the field in Jira. This field should have only one context and be a locked field to function correctly.

ソリューション

To resolve this issue, follow these steps:

1. Identify the Custom Field ID:

   • Check the HAR file generated from the network logs during the flagging attempt.
   • Locate the custom field ID from the error message (e.g., customfield_xxxxx).
     
     

2. Find the Custom Field Name and Context:

   • Use the identified custom field ID to find the custom field name and its context by accessing the following URL in your Jira instance:

     
     https://abc.atlassian.net/secure/admin/ConfigureCustomField!default.jspa?customFieldId=xxxxx
     
     

     Replace xxxxx with the custom field ID from the error message.
     
     

3. Review and Modify the Field Context:

   • Ensure the field has only one context.
   • If multiple contexts exist, delete the conflicting context(s).
     
     

4. Contact Support to Lock the Field:

   • The field should be a locked field. If it is not, reach out to Atlassian Support for assistance in making this field a locked field.
   • Contact Atlassian Support through this link: Atlassian Support Contact

Steps to Delete Conflicting Contexts

1. Navigate to the custom field configuration page using the URL provided above.
2. Review the contexts listed for the field.
3. Identify and delete any conflicting contexts to ensure only one context exists for the field.

Contacting Atlassian Support

If you encounter difficulties or need further assistance, please contact Atlassian Support. Provide them with the necessary details and request to lock the "Flagged" field. Contact Atlassian Support

By following these steps, you should be able to resolve the issue of flagging an issue in Jira Cloud. If the problem persists, Atlassian Support will be able to assist you further.