要約

A team managed Jira software board shows the board limit exceeded message even though the number of issues on board is >5000 when a new board column is added:

Boards can only display up to 5,000 issues at a time. Move or delete issues to continue using your board.

環境

Jira Cloud - Software (Team Managed project)

診断

• The total number of issues in the project (across all statuses) is greater than 5000
• However, based on the issue count seen in the board column settings of the TMP, the total number of issues is >5000.
• The message occurs when adding a new board column. If the new board column resides as the rightmost column, then the board is inaccessible and the 5000 issue limit is seen. If the new board column is moved to the left (not the rightmost), then the issue is not seen.

原因

• When a new board column is added, it is automatically placed as the rightmost column on the board. In TMP, the rightmost board column is considered to be the "Done" column. 
• Before the new board column/status is created, the "Done" column is the rightmost column. Even though there might be large number of done issues in the project, the board only considers the "Done" issues completed in the last 14 days and hence excluded a major chunk of issues.
• When a new column is added as the rightmost column, the "Done" column is no longer the rightmost and hence the board tries to load all done issues (5000+ done issues or a major chunk of done issues summated with other issues in other columns)

ソリューション

Ensure the "Done" column consisting of a large number of issues should be placed in the rightmost order in column settings. That way, only the issues resolved in the last 14 days are shown by the board. As soon as the new column is added, drag the column to the left of the "Done" column ensuring that the "Done" column is the rightmost.

In the long term, check if the major chunk of "Done" issues are needed. If not, you can delete older done issues or create a new project and move the issues to that project as an archival source.