Add a custom message to the Create Issue screen in Jira server

お困りですか?

アトラシアン コミュニティをご利用ください。

コミュニティに質問

The information on this page relates to customizations in JIRA Applications. Consequently, Atlassian Support cannot guarantee the provision of any support for the steps described on this page as customizations are not covered under Atlassian Support Offerings. Please be aware that this material is provided for your information only and that you use it at your own risk.

Also, please be aware that customizations done by directly modifying files are not included in the upgrade process. These modifications will need to be reapplied manually on the upgraded instance.

プラットフォームについて: Server と Data Center のみ - この記事は、サーバーおよびデータセンター プラットフォームのアトラシアン製品にのみ適用されます。

目的

This article walks through the steps on how to add a Message or Field on the JIRA Create Issue Screen

This KB does not apply for Edit or Transition screens due to the Comment field being added automatically into the screens. See JRA-7323 - Getting issue details... STATUS for more information.

Default Scenario

When you click on the "Create Issue" button, the system displays a pop-up window requesting data to submit a ticket.

ソリューション

Please, make sure you have the JIRA Toolkit Plugin installed and enabled in your instance.


In the example below, a user wants to add some important information that needs to be shown to users before they submit a ticket.

tip/resting Created with Sketch.

Within administrative access, proceed with the following:


  1. Go to the 'Custom Fields' page and click on the '+ Add Custom Field' button located in the top right corner of the screen:



  2. Select the option Message Custom Field (for edit) and click on the 'Next >>' button at the bottom of the page:



  3. Fill in the requested information and click the 'Finish' button at the bottom of the page:

    You can choose which 'Issue Types' and which 'Projects' you want this to be applied in.

  4. Select the 'Default Screen' and hit the 'Update' button:



  5. You'll be redirected to the 'Custom Fields' page. Find your custom field and click on the 'cog' icon on the right corner of the screen and select 'Configure':



  6. Click on the 'Edit Default Value' link:



  7. Fill in the Message Field with the message of your choice:

    Note that you can use wiki markup within the field (as in the example below): 

    {panel:bgColor=#EAECFF}
    Please read this message carefully.
    
    Are you sure you want to submit a ticket? Have you read this page yet? This documentation can be very helpful and save time!
    Still, if you want to submit one, please click the second tab and enter the requested info.
    
    Thanks. :)
    {panel}
  8. Go to the 'Screens' page and click on the 'Configure' option for the Default Screen:



  9. Click on the 'Add Tab' option and fill in the name of the new tab (e.g. Message):

  10. Add the custom field created in Step 1 and drag-and-drop the new tab to the leftmost column:

  11. Go back to your dashboard and click on the 'Create Issue' button at the top center of the page.



  12. Voilá! From now on users will see the message when trying to create a new issue:

説明This article walks through the steps on how to add a Message or Field on the JIRA Create Issue Screen. When you click on the "Create Issue" button, the system displays a pop-up window requesting data to submit a ticket.
製品Jira
プラットフォームサーバー
最終更新日 2019 年 9 月 25 日

この内容はお役に立ちましたか?

はい
いいえ
この記事についてのフィードバックを送信する
Powered by Confluence and Scroll Viewport.