Minimal support zip

When generating a support.zip file, you can choose Minimal support zip to create a smaller, focused diagnostic package for insights workflows.

Minimal support zip includes only the required bundles/files for Portfolio/Performance Insights workflows. This reduces collection and upload time compared to a full support zip, and limits the data surface to a constrained set of files where anonymization is guaranteed.

Minimal support zip is designed to avoid UGC and personal data (PD/PII) content so it can satisfy Basic data consent expectations.

はじめる前に

Important information and limitations:

• Product availability: Minimal support zip is currently available for Jira Data Center and Confluence Data Center.

• Always redacted: Minimal support zip is always created with redaction enabled.

• No custom file selection in Minimal mode: You can’t choose individual files/bundles when Minimal is selected.

• Binary files excluded from Minimal: Binary files such as raw .jfr recordings are not included in Minimal support zip.

• When to use full support zip: If deeper investigation is required beyond Portfolio Insights data, create a full support zip instead.

What Minimal support zip includes

Minimal support zip includes a constrained set of bundles/files.

Example Minimal support zip structure 

.
├── application-properties
│ └── application.xml
├── jfr-bundle
│ └── atst_in_product_diagnostic_<timestamp>
│ └── threaddumps
│ ├── <timestamp>.txt
│ └── <timestamp>_thread_cpu_utilisation.txt
├── plugin-classname-map
│ └── plugin-classname-map.json
├── thread-dump
│ └── threaddump_<timestamp>.tdump
└── zip-stats.json

What Minimal support zip does not include

• broad full support zip bundle coverage

• free-text-heavy logs not required for insights workflows

• binary files such as raw .jfr recordings

• manually customized bundle/file selections

• UGC-focused and PD/PII-heavy content targeted by broader/full support zip collection

How redaction works for Minimal support zip

Minimal support zip uses the same redaction framework as standard redacted support zips:

• same anonymization rules engine

• same product/bundle/file-path based rule selection

• same stable mapping behavior for consistent pseudonymized output

There are no Minimal-specific anonymizers. Minimal mode narrows scope by filtering the included bundles/files to the required set.

For redaction details, see Redacting data in support zip.

How to identify a Minimal support zip

• Filename marker: generated filename contains minimal_ (for example ..._minimal_support_...zip)

• Redaction marker: Minimal support zip is redacted

• Content shape: archive contains only the Minimal bundle/file set

• Metadata check: zip-stats.json reflects a redacted Minimal output

Create a Minimal support zip (UI)

1. Go to Administration > Troubleshooting and support tools > Create support zip.

2. Choose Minimal in the support zip content type options.

3. Start zip creation for local node or selected cluster node(s).

4. Download the generated Minimal support zip when complete.

UI behavior in Minimal mode

• You can’t select individual files/bundles.

• Redaction can’t be turned off.

• If another anonymized zip is already running, a concurrent Minimal request is blocked until the current run completes.

• File constraints (for example max file size and age options) are still honored.

Create a Minimal support zip (REST API)

Local node

POST /rest/troubleshooting/latest/support-zip/local
 
{
"preset": "MINIMAL"
}

クラスタ

POST /rest/troubleshooting/latest/support-zip/cluster
 
{
"preset": "MINIMAL",
"nodeIds": ["<node-id-1>"]
}

注意

• preset=MINIMAL requires redaction.

• If redaction is disabled globally, Minimal requests are rejected.

• Sending anonymizeEnabled=false with preset=MINIMAL is rejected.

トラブルシューティング

Minimal option is not visible in UI

考えられる原因:

• product is not currently supported for Minimal support zip

• required Minimal bundles are not available on this product build

• product version does not include Minimal support zip yet

• redaction is disabled globally

Request rejected with redaction-related error

Minimal support zip is always redacted. If a request is rejected, retry from the UI and contact support with the error details from the zip creation screen.

Need more data than Minimal provides

Create a full support zip or a custom support zip flow for broader diagnostics.