Developing a Knowledge Base on Confluence Wiki

Welcome! This is a guide to using Confluence as a knowledge base. You will find this guide useful if you want to produce a knowledge base with a survey, content curation, intelligent search and standardized templates.

In these pages, we'll show you how to use Confluence to achieve a high-functioning knowledge base, including these features:

• Using templates
• Subscriptions (RSS or email)
• Organising content (hierarchically or by label)
• Populating data via templates
• A 'was this helpful?' survey
• Intelligent searching algorithms (higher ranked articles are promoted in search results)
• Targeted searching across specified Confluence spaces and content types
• How to show related content via labels
• Extensive metrics and reporting
• Re-using content for easier maintenance and consistency

In addition, you may find the following topics useful, in the guide to technical documentation in Confluence: Exporting articles to PDF, HTML and other formats