Confluence records the number of failed logins attempts made against each user account. When the login attempts exceed a preset number (see Configuring Captcha for Failed Logins), the user will prompted to authenticate using CAPTCHA until they successfully log in.

If you are a Confluence Administrator, you can manually reset the failed login count for a user.

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sites with multiple apps. If you are using Confluence-only OnDemand, the information does apply.

To reset the failed login count for a user,

  1. Choose Browse > Confluence Admin.
  2. Select 'Manage Users' in the left-hand panel. The 'Manage Users' screen appears, as shown below.
  3. Search for the desired user and click the user in the search results. The 'View User' screen will be displayed.
  4. Click the 'Reset Failed Login Count' for the user. The 'Current Failed Login Count' will be reset to 0.

Screenshot: Resetting failed login count for a user

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