Requesting External User Management Support

LDAP Troubleshooting Resources

If the above resources don't help, continue below.

初回セットアップ時の問題

Open a Support Ticket and include:

Refer to Troubleshooting LDAP User Management. Run the tests and paste the output in your support ticket.
Download an LDAP browser to make sure you've got the right values. Atlassian recommends LDAP Studio. Include screenshots of your user and group DN's.
Attach your atlassian-user.xml file.

複雑な認証またはパフォーマンスの問題

Open a Support Ticket and include:

Confluence Server

Confluence の Administration → System Information のスクリーンショットを取得 (またはページを HTML として保存) します。
Take a screenshot of Confluence's Administration → Global Permissions, if you are having problems with logging in
Take a screenshot of the Space permissions page, if you are having problems with space or page permissions.

Confluence configuration files

Attach a copy of atlassian-user.xml, found in confluence/WEB-INF/classes
Attach a copy of osuser.xml, found in confluence/WEB-INF/classes.
If you have implemented a custom authenticator or in any way modified seraph-config.xml or seraph-paths.xml, please provide the modified files as well.

User management system

What is the name and version of your LDAP server?
LDAP サーバーが動的または静的グループを使用していますか？

Using Active Directory for LDAP?

Please include LDAP Studio Entry Editor snaphots with the information specified on this page

診断

Enable profiling (as described here)
Enable detailed user management logging by editing confluence/WEB-INF/classes/log4j.properties:

Change this section:

###
# Atlassian User
###
#log4j.logger.com.atlassian.user=DEBUG, confluencelog
#log4j.additivity.com.atlassian.user=false
#log4j.logger.com.atlassian.confluence.user=DEBUG,console
#log4j.additivity.com.atlassian.confluence.user=false
#log4j.logger.bucket.user=DEBUG,console
#log4j.additivity.bucket.user=false

To this:

###
# Atlassian User
###
log4j.logger.com.atlassian.user=DEBUG, confluencelog
log4j.additivity.com.atlassian.user=false
log4j.logger.com.atlassian.confluence.user=DEBUG,confluencelog
log4j.additivity.com.atlassian.confluence.user=false
log4j.logger.bucket.user=DEBUG,confluencelog
log4j.additivity.bucket.user=false
log4j.logger.com.atlassian.seraph=DEBUG, confluencelog
log4j.additivity.com.atlassian.seraph=false
log4j.logger.com.opensymphony.user=DEBUG, confluencelog
log4j.additivity.com.opensymphony.user=false

After enabling both the above, please attempt a Confluence LDAP account login and attach a copy of the log files that are produced when the problem occurs. To do this, locate your install directory or exploded WAR directory, then zip the full /logs subdirectory into a single file for us to examine. An example location might be confluence-2.2.2-std/logs.

If you are using LDAP, run the External User Test tool and attach a copy of the output to the support ticket.

ページツリー