Managing the allowlist and blocklist
You need a Data Center license to use this feature.
Depending on your settings, emails that customers send to your email channels can be filtered by Jira Service Management. If the filters detect auto-generated or bulk emails, those messages aren't processed further and don’t reach your queue. To fine-tune the way these filters work in your instance, you can turn them on or off, or use the allowlist and the blocklist.
To make sure that emails received from specific domains are always processed, regardless of your filter settings, add the domains to your allowlist.
To avoid requests that you don’t want to see in your queue, add domains or email addresses to your blocklist.
The allowlist and blocklist are global lists that are used across all of your service projects.
次のすべての手順では、 Jira 管理者 または システム管理者 グローバル権限 を持つユーザーとしてログインする必要があります。
The allowlist and blocklist are only used for Jira Service Management email channels. If you also have Jira incoming emails configured, they’re not affected.
サービス プロジェクトの設定は、キューに表示されるメール リクエストにも影響を与える可能性があります。サービス プロジェクトへのカスタマー アクセスの管理に関する詳細をご確認ください。
Managing your allowlist
許可リストにドメインを追加する
If you add a domain to your allowlist, requests sent from addresses that belong to that domain will always be processed by Jira Service Management. This means that all incoming emails will be ignored by the auto-generated email and bulk email filters and will be turned into issues.
Example: if you add atlassian.com to your allowlist, all requests coming from customers with an atlassian.com email address will become issues and will be added to your queues.
To add a domain to your allowlist:
[管理]
> [アプリ] > [メール リクエスト] > [許可リスト] の順に選択します。Select Add domain.
ドメインを入力して [保存] を選択します。
Currently, the allowlist only supports exact domain matching. For example, adding
example.comwill matchanyuser@example.com. However, it won’t matchanyuser@example.com.auoranyuser@mail.example.com.The allowlist does not support individual email addresses, wildcards, or pattern matching.
A domain can’t exist in both the allowlist and in the blocklist at the same time.
許可リストでドメインを編集する
To edit a domain that already exists in your allowlist:
Select Administration
> Applications > Email requests > Allowlist.Find the domain you want to edit.
Select More
> Edit.Update the domain and select Save.
Remove a domain from your allowlist
To remove a domain from your allowlist:
Select Administration
> Applications > Email requests > Allowlist.Find the domain you want to remove.
Select More
> Remove.
ブロックリストを管理
ブロックリストにドメインまたはメール アドレスを追加する
If you add a domain or an email address to your blocklist, messages that are sent from that domain or address will be ignored by Jira Service Management. This means that the emails won’t be processed and won’t show up in your queues.
例: example.com をブロックリストに追加すると、メールドメイン example.com を持つカスタマーからのリクエストはすべて処理されません。user@example.com をブロックリストに追加すると、そのメール アドレスから送信されたリクエストはすべて無視されます。ただし、 anotheruser@example.com やその他の example.com メール アドレスからのメールは、Jira Service Management によって処理されます。
To add a domain or an email address to your blocklist:
[自動化]
> [アプリ] > [メール リクエスト] > [ブロックリスト] の順に選択します。[Add domain or email address (ドメインまたはメール アドレスの追加)] を選択します。
Enter the domain or email address and select Save.
The blocklist doesn’t support wildcards, so if you want to add multiple domains or email addresses, add them individually.
A domain can’t exist in both the allowlist and blocklist at the same time.
Edit a domain or email address in your blocklist
To edit a domain that already exists in your blocklist:
Select Administration
> Applications > Email requests > Blocklist.Find the domain you want to edit.
Select More
> Edit.Update the domain and select Save.
Remove a domain or email address from your blocklist
To remove a domain from your blocklist:
Select Administration
> Applications > Email requests > Blocklist.Find the domain you want to remove.
Select More
> Remove.