"Error communicating with server" in the connect to cloud screen
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
要約
Learn what to do when this error message appears when trying to connect to your cloud site using the Jira Cloud Migration Assistant (JCMA), or the Confluence Cloud Migration Assistant (CCMA).
概要
This generic error message dialog in the migration assistant interface follows the below signature in the application log file atlassian-jira.log.
WARN [com.atlassian.migration.agent.service.analytics.AnalyticsEventService:thread-96] [atlassian.cmpt.crypto.BcryptAnalyticsEmailHasher] hash Malformed email address
-- url: /rest/migration/latest/mas/event/ui | referer: http://xxxxx.xxxxxxx.com:8090/admin/migration.action? | traceId: xxxxxxxxxxx | userName: xxxx.xxxxx
java.lang.IllegalArgumentException: Malformed email address. Does not contain only one mandatory symbol @The error indicates that the user attempting to migrate has an incorrect email address registered on the Jira On-Premise instance.
ソリューション
Update the email address of the user initiating the migration, and retry the steps.
Below are the supportive documents on how to update the user email address: