Unidentified Field description in Issue Transition Screen

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要約

This article addresses an issue encountered during the transition of a JIRA test ticket from one status to other. For an instance we can have the transitions as "Completed" to "Resolved." Specifically, it deals with a transition screen that includes a dropdown field labeled "TEST" which only accepts a single value. Below this field, a string appears stating "This is unidentified Description". The article outlines the steps to resolve this issue, including checking field configuration, and updating field descriptions.

診断

  • Field Configuration: The TEST custom field is correctly configured to display the prompt "Select the TEST from the dropdown."
  • String Display Issue: The string "This is unidentified Description" appears below the TEST dropdown field during the transition process.

  • Verify TEST Field Description:

    • If the incorrect description persists, update the field configuration description.
    • Navigate to the field configuration settings, edit the TEST field, and remove or update the incorrect description.

  • Verify Project Field Configuration:

    • Navigate to the field configuration for the relevant project.
    • Search for the "TEST" field.
    • Verify and, if necessary, update the field description to ensure it matches the intended display.

原因

Sometimes, we may overlook verifying the custom field description and fail to check the project's field configurations, which can make it difficult to pinpoint the source of the description.

ソリューション

Ensure to verify both the field description settings and the description under the project's field configurations.

Steps to Check the Description for a Custom Field in JIRA:

  1. Log into JIRA:

    • Access your JIRA instance using your credentials.

  2. Navigate to JIRA Settings:

    • Click on the cogwheel icon (⚙️) located at the top right corner of the screen.
    • Select Issues from the dropdown menu.

  3. Access Custom Fields:

    • In the left-hand sidebar, under Fields, click on Custom fields.

  4. Locate the Custom Field:

    • Use the search bar or scroll through the list to find the specific custom field you want to check.
    • You can sort by field name or type to make finding the field easier.

  5. View Field Details:

    • Once you locate the custom field, click on the three-dot menu (⋮) next to it.
    • Select Configure from the dropdown menu.

  6. Check the Description:

    • On the field configuration screen, you will see the current description of the custom field.
    • The description is typically displayed under the field name.

Additional Notes:

  • Edit Description:

    • If you need to update the description, click on the Edit button (pencil icon) next to the description field.
    • Enter the new description and click Update to save the changes.

  • 権限:

    • Ensure you have the necessary permissions to view and edit custom fields. If you do not have sufficient permissions, contact your JIRA administrator.
Steps to Check the Description Under Project Field Configurations in JIRA:

  1. Log into JIRA:

    • Access your JIRA instance using your credentials.

  2. Navigate to JIRA Service Management Project:

    • From the JIRA dashboard, select the relevant JIRA Service Management (JSM) project.

  3. Access Project Settings:

    • Click on the Project settings option in the left-hand sidebar.

  4. Go to Request Types:

    • In the Project settings menu, click on Request types under the Request types section.

  5. Select the Relevant Issue Type:

    • Locate the issue type you are interested in and click on it. This will display the request types associated with that issue type.

  6. Find the Intended Field:

    • Within the selected request type, scroll through the list of fields or use the search functionality to locate the intended field.

  7. View and Edit Field Configuration:

    • Once you find the intended field, you can view its configuration details.
    • To edit the field, click on the field name or the Edit button next to it.

Additional Notes:

  • Customizing Fields:

    • You can customize the fields for each request type, including making fields required, optional, or hidden based on the request type's needs.

  • Field Context:

    • Ensure you are aware of the field context (i.e., which screens, projects, and issue types the field is applicable to) when making changes.

  • 権限:

    • Ensure you have the necessary permissions to view and edit request types and fields. If you do not have sufficient permissions, contact your JIRA administrator.
最終更新日: 2024 年 10 月 30 日

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